SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Krish Subramanian: We are software engineers by training. Does one have to move to enterprise?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

Intercom, Inc.

DECEMBER 21, 2021

In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session? The emergence of new A.I.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). One customer success trend I’m seeing is the need to develop more repeatable customer education programs. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

User Pilot

MAY 14, 2021

They make a good impression on your customer, and the insights gathered, if filed correctly, can be useful for your product and marketing teams. Filled in after a sales call, but before the first customer payment. Don’t ask customers a question that they’ll have to consult a team member about before answering.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. I think SaaS businesses and subscription businesses are particularly bad at having vague, waffley headlines on their homepages,” he states. Dave Gowans Yeah, absolutely. And the idea is we get that from the user.

Payment Methods 178

Payment Methods SaaS Payments Payment Solutions Payments 178

FastSpring

JANUARY 27, 2022

For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It He then sent out a link to this page inside payment failure notification emails. How My Marketing Concepts upsells annual payments during trial.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

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Payment Services Payment Methods Merchant Services Payment Features 139

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? Maybe they’re early in their career.

Payment Methods 200

Payment Methods Merchant Services Scale Payments 200

Baremetrics

MARCH 23, 2020

For example, a churned user on a $50/mo plan isn’t nearly as bad as a churned user on a $500/mo plan. But Pat Walls, founder of Starter Story and Pigeon , has a solution to increase your chances. It’s an app store optimization tool. The reason why it’s such a vital metric is that it has a greater affect on your business.

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Churn Payment Methods Payment Solutions SaaS Payments 145

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Here they are… The 97 Best Sales Books in 2020. The Challenger Sale.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

FastSpring

FEBRUARY 23, 2023

Since Michael founded the firm in 2004, it has grown to over 30 offices worldwide, and they’ve worked with Intel, AWS, and Salesforce, among many other well-known brands. Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. Individualistic markets, like the U.S.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

Neil Patel

OCTOBER 8, 2020

If you need help with your link building strategy, then you may want to look into link building consulting. 6 Ways a Link Building Consultant Can Help Grow Your Business. Partnerships – Backlinking strategies typically involve some form of outreach to develop relationships with relevant websites in your niche.

Consulting 118

Consulting Technical Advisors Payment Methods Payment Services 118

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Ari : And so what is your relationship with the banking system today? Zach : Well, I guess in the truest sense we do sell software as a service.

Payments 146

Payments SaaS Payments Banking Underperforming Technical Team 146

Sales Hacker

MAY 9, 2019

Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. It ties payment to the achievement of specific objectives that have been pre-determined and communicated to the employees that are on the incentive plan.

Compensation 103

Compensation Sales Hiring Development Team Review Sales Recruiting 103

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. 3 examples for you).

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SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Sales Hacker

JANUARY 9, 2019

As an enterprise account consultant, I’ve consulted with hundreds of small and midsize companies (most in the range of $10m to $150 annual revenue) and trained thousands in how to grow fast by selling big deals into the enterprise market. Will they get the A team or the B team? Call me Ishmael. You are inexperienced.

Outsourcing Services 75

Outsourcing Services Outsourced Development Payment Services Underperforming Technical Team 75

OpenView Labs

MAY 29, 2020

Reduce upfront/adoption costs and offer flexible payment terms. And often the only thing standing between a deal and no deal is the financing or payment terms. Sometimes all that was needed to close the deal was allowing them to make most of the payments in the next fiscal year, with just a small down payment when the work started.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

SaaStock

FEBRUARY 13, 2019

Their solutions span a wide range of verticals: from E-commerce, HR and Health to collaboration, infrastructure and AI. Notey Labs create digital solutions to help companies handle international online space. Tienpay offers digital banking software that handles wallet, digital exchange, and digital assets. Notey Labs.

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SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. According to consulting firm McKinsey , only a small fraction of companies actually achieve the highest rates of growth and even fewer can sustain it. Poor marketing.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

Neil Patel

JANUARY 9, 2021

The process is certainly challenging, especially with the internet painted with a lot of bad advice. You make a smart decision to niche down further and develop a blog exclusively dedicated to either paper art or scrapbooking. After all, this will be your brand name and dictate how people will remember you. Ignore the others.

Payment Methods 143

Payment Methods Payments Payment Services Software Review 143

SaaStr

OCTOBER 4, 2019

Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses. As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Missed the session?

Scale 121

Scale SaaS Payments SMB Sales Hiring 121