SaaStr

JULY 20, 2022

To get a startup off the ground, company operators thrive with those who can figure anything out. These creative types can take the proverbial phone book and a hammer and figure out how to reel in business. But operators need to be mindful that scaling a business requires precise excellence of a different kind.

Scale 230

Scale Technical Advisors Sales Hiring Technical Review 230

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Weak-Leak and Strong-Link Thinking The idea of weak-link and strong-link thinking was first popularised in The Numbers Game: Why Everything You Know About Soccer Is Wrong , a book written by Chris Anderson and David Sally. Operational efficiency. Repeatable systems are efficient, consistent and help you scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

JUNE 12, 2020

If you replied, “Customer Success Director or above,” you’re not prioritizing your team by spending valuable leadership time on administration when it should be used to build your team’s strategy and remove obstacles in their way. Again, if you replied, “Customer Success Director or above,” you’re not getting the most value from leadership.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

SaaStr

AUGUST 7, 2020

And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient. It’s so much more efficient. You don’t have to book the hotel and all this but some things are lost and some things are different.

Payment Solutions 159

Payment Solutions Pricing Payments Payment Services 159

Kellblog

MARCH 11, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. The lawyer who makes partner isn’t the one with the best legal knowledge; it’s the one with the biggest book of business.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

OPEXEngine

DECEMBER 23, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. The lawyer who makes partner isn’t the one with the best legal knowledge; it’s the one with the biggest book of business.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

ChurnZero

MAY 20, 2021

Investigate technology for your Customer Success team Once you’ve organized and cleaned your data, you want to put those customer insights to use and increase your operational efficiencies through automation. Focus on creating a bench for yourself by making sure your CSMs see a career path to a leadership position.

Customer Success 90

Customer Success Payments Payment Services Scale 90