OPEXEngine

JANUARY 17, 2020

Downward trending cost of goods (COGs) benchmarks are improving SaaS gross margins. Cloud Operations / Platform Support. In general, companies classify activities associated with cloud operations and platform support as Cost of Revenue since their job is to maintain the operational efficiency of the hosted software.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

OPEXEngine

FEBRUARY 23, 2022

Like the benchmarking of any key metric, you will drive operational efficiency and better use of your resources, when you see the variance between your company and your peers at the same stage and with a similar business model.

Scale 52

Scale Benchmarks Marketing Sales 52

Payrix

APRIL 24, 2024

For a business to operate efficiently and successfully today, they must be able to process digital payments. Embedding payments into your software platform makes that possible and enhances the criticality of your software platform to your customers’ operation. Ian Hillis Hi, everyone. You know the inflection point of a decision.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

BetterCloud

SEPTEMBER 30, 2021

Every year we explore IT’s biggest challenges and concerns, trends in SaaS adoption, and what the future holds—making this the industry’s largest and longest running research of its kind. But the data clearly reveals that they too are trending in the same direction as SaaS-first workplaces. Improved operational efficiency.

Scale 59

Scale Trends SaaS Operational efficiency. 59

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Communicate and collaborate effectively across all internal teams. Apply here: [link].

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3

SaaStr

AUGUST 15, 2020

So what’s happening right now and trends, and then we’ll do a little speculation about the far future and where to those trends go over time. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. Talk about what the near term trends are. Jay Snyder: Yeah.

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

Totango

NOVEMBER 6, 2020

Scale Action to Efficiently Retain Customers. Introducing Customer Success best practices at scale means finding significant operational efficiencies. Any movement against benchmarked customer health data points triggered by real-world product usage and engagement measures produced an immediate response.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48