Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.

B2C 118

B2C B2B Scale Strategy 118

CloudGeometry

SEPTEMBER 7, 2021

Is collaborative software development enough? DevOps changed software development – whether cloud-native, cloud-hosted or “Oops! The quality of collaboration in software development is measured by a direct line of sight into the customer experience, but there’s more to it than feature agility.

DevOps as a Service 130

DevOps as a Service Software Development AWS Cloud 130

FastSpring

NOVEMBER 16, 2023

In case you missed it, our recent 2023 SaaS and Software Holiday Spend Report highlights how, whether your business focuses on B2C, B2B, or both , SaaS and software Q4 sales bumps are significant around the globe. Writers: World Anvil is a writing software, novel planner & worldbuilding app!

Payment Solutions 88

Payment Solutions Software Review Payment Methods SaaS Payments 88

User Pilot

APRIL 30, 2024

Quickbooks and Xero are accounting SaaS products that help you send invoices, track expenses, and process payroll. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. You don’t handle maintenance or updates. Userpilot ’s integrations.

SaaS Payments 78

SaaS Payments Payment Services Payment Methods Payment Solutions 78

FastSpring

JANUARY 8, 2019

Business to consumer (B2C). Refers to the ability of a recurring billing solution to manage the process and communication surrounding expired payments, failed payments, and renewals. FastSpring enables global subscriptions and payments for thousands of software businesses around the world. FastSpring.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65

OPEXEngine

NOVEMBER 22, 2022

Despite Intuit’s timing lead, Xero grew faster than Intuit’s Small Business Segment (products and subscriptions), outperforming the large competitor with an eight-year Compounded Annual Growth Rate (CAGR) of 52% versus 3% for Intuit. It’s easy to understand why Vertical SaaS companies developed more slowly than Horizontal SaaS companies.

Business Model 52

Business Model Business SaaS Scale 52

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. We saw the momentum increase, and we were nailing that B2C customer.

B2B 133

B2B B2C Scale New CTO 133