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Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Know your user.

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The 10 Best Adwords Companies of 2020

Neil Patel

If you’re in this position, it’s probably best to outsource your AdWords management. Ignite relies on short term contracts and high-touch consulting. Directive is an SEO and PPC demand generation agency that’s focused on software companies. That’s another problem for advertisers?

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Kellblog 2021 Predictions

Kellblog

It’s as if we forget the lessons of the beer game developed by MIT. I was used to remote work for individual creative positions such as writer or software developer. Remember, at the end of the OB (original bubble), B2C meant “back to Cleveland” – though, at the time, the implication was that your job didn’t go with you.

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SaaS “Industry-Centric” Business Models

OPEXEngine

Both new and existing SaaS companies moved into developing industry-specific software, giving rise to Vertical SaaS companies. Horizontal SaaS companies develop and provide software for a specific function used by companies across all industries. Horizontal SaaS Companies. Financial Profile of Horizontal SaaS Businesses.

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Ecommerce Terms You Need To Know To Manage Your Digital Business

FastSpring

Business to consumer (B2C). A software development technique—a variant of the service-oriented architecture (SOA) architectural style that structures an application as a collection of loosely coupled services. Outsourcing can be used for anything from web design to logistics and fulfillment. Business to business (B2B).

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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? We use a separate Jira project for the following reasons: Jira because it is well integrated into…Jira where we manage all our developers’ tickets. The healthy ratio of full-time PMs to dev is typically between 1:5 to 1:9.

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SaaStr Podcast #390 with Outgrow Co-founder Randy Rayess

SaaStr

Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms. Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms.

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