Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Customer service. Tech support.

B2B 117

B2B Payment Methods Payments SaaS Payments 117

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. How do you add payment processing capabilities to your software?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Blulogix

APRIL 12, 2024

Improve Customer Retention: Analyze churn data to understand why customers leave and develop targeted strategies to improve retention and customer satisfaction. Integration across CRM, ERP, and billing platforms provides a unified view of customer interactions, enabling a more cohesive and personalized customer experience.

Payment Features 77

Payment Features Subscription Payments B2B 77

ProfitWell

APRIL 23, 2020

Customer retention is more important than ever during these uncertain times. Knowing what to focus on can be challenging when everything has been thrown into chaos—in both your personal and professional life. Here are some strategies based on basic customer retention principles to help you get through this challenging time.

Payment Methods 110

Payment Methods Retention Payment Solutions Payments 110

ProfitWell

NOVEMBER 21, 2019

The way you process B2B payments matters. To keep your company thriving, you need a fast, reliable method for collecting payments for services rendered. Understanding the intricacies of the B2B payments process, and the solutions that can help, will ensure that you’re never struggling to receive these payments.

Payment Services 52

Payment Services Payment Solutions Merchant Services SaaS Payments 52

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 104

Payment Methods Payment Solutions Payment Services Payments 104

Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. This can be done through a variety of platforms, including social media, email marketing, online ads, and content marketing.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

CustomerSuccessBox

MARCH 25, 2021

No matter what era we live in, customer retention is something that will never fade away. It is the key to getting the pulse on the importance of customer retention. In B2B SaaS you spent anywhere between 1 – 3X times the Annual contract value (ACV) as your Cost of Acquiring the Customer (CAC). Fancy isn’t it!

Retention 52

Retention SaaS Payments B2B Business 52

Blulogix

APRIL 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Automating the Charging and Billing Process with BluIQ In the complex world of subscription services, the billing process is often fraught with challenges.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

Subscription Flow

NOVEMBER 29, 2023

In a nutshell, multiple subscriptions implies that companies can offer various pricing tiers, billing cycles , payment options, discounts, and add-ons to their subscription plans in order to suit their requirements and preferences. Read more: How Having Multiple Payment Methods Can Be a Boon for Your Ecommerce Business?

Payment Features 52

Payment Features Payment Services Payment Methods Payments 52

SaaStr

APRIL 24, 2021

A lot of our SaaS older times don’t quite know what to make with a lot of B2B startups these days, let alone some public SaaS companies. ARR now really means revenue with 100%+ Net Revenue Retention. 50% revenue from software (recurring), 50% from payments (not-recurring). . Well of course it does.

Merchant Services 356

Merchant Services SaaS Payments Payment Solutions Payment Services 356

SaaStr

SEPTEMBER 8, 2022

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. Welcome to Payfac-as-a-service.

SaaS Payments 207

SaaS Payments Payment Services PayFac as a Service Payfac 207

Subscription Flow

MARCH 20, 2024

Read more: Your Strategy to Boost Digital Magazine Subscriptions Section 1: Understanding SimpleCirc and its Place in the Market SimpleCirc has set itself apart in today’s cutthroat market by revolutionizing circular payments and providing user-friendly solutions that expedite transactions involving several parties.

Payment Services 85

Payment Services Payments Payment Solutions Payment Methods 85

User Pilot

JANUARY 27, 2023

So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? In contrast, freemium requires no payments whatsoever but offers limited functionality. Personalize minimum viable onboarding and product experience for each user segment based on the objectives. Or are your trials paid?

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

Subscription Flow

DECEMBER 20, 2023

In this blog, keeping this context in mind, we will be going over some of the best CRM for B2B SaaS software in order to uncover the factors that have resulted in these software becoming market-leaders in so short a time. Rather, in order to access the service online, users must pay a monthly or annual subscription fee.

Payment Solutions 59

Payment Solutions Payment Services Payments SaaS Payments 59

SaaStr

MARCH 19, 2021

Shopify, since last year, has nearly tripled in market cap driven by the rise of e-commerce, but also the digital payments and the QR code system they provide for contactless payments. Then if we look at the top five public cloud companies. Then if we look at the top five public cloud companies.

Cloud 190

Cloud Scale Payment Methods Payment Solutions 190

ProfitWell

JUNE 15, 2020

Here are the main takeaways: Customers expect highly-personalized experiences and contextualized customer journeys. While artificial intelligence (AI) is projected to grow 176% over the next two years, marketers need to balance personalization with privacy. Net Revenue Retention. 4 retention strategies to improve DTC metrics.

Payment Methods 76

Payment Methods Merchant Services Payments Customer Lifetime Value 76

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

ProfitWell

NOVEMBER 15, 2019

So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. You can compare yourself in real time to other B2B, B2C, ecommerce, and media companies.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

Baremetrics

JUNE 27, 2021

Stripe is an online payment processing platform for Internet businesses, something like PayPal. While Stripe is a payment processing platform, both Profitwell and Baremetrics are strictly business metrics monitoring tools that integrate with Stripe to bring you more in-depth knowledge about your transactions. 6 Conclusion.

SaaS Payments 69

SaaS Payments Payments Merchant Services Payment Features 69

ProfitWell

NOVEMBER 8, 2019

Scheduled payments, aka recurring billing. Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. What are subscription payments?

Merchant Services 68

Merchant Services SaaS Payments Payment Features Payment Services 68

Blulogix

FEBRUARY 16, 2024

By BluLogix Team Elevating Customer Engagement and Retention Through Automation In the competitive arena of recurring revenue models, the mastery of customer lifecycle management (CLM) becomes paramount for sustaining growth and ensuring customer satisfaction.

Payments 52

Payments Payment Services Revenue Management 52

Totango

JULY 13, 2021

Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones.

Customer Success 102

Customer Success Payment Methods Payments Payment Services 102

Hull

SEPTEMBER 19, 2019

We’ve compiled a list of common B2B use cases along with links to our related resources pages with tactical takeaways to get up-and-running in no time. Build targeted account lists: Sometimes the accounts you really want to work may be right under your nose, perusing your website and you may not even realize it. Acquisition.

Scale 60

Scale B2B Payment Methods SaaS Payments 60

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Companies will make retention a priority: customer retention, training retention and institutional knowledge (or history) retention.”. The next decade of selling to B2B SaaS companies is going to accelerate faster toward a consumer-style experience.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Blulogix

FEBRUARY 20, 2024

These technologies enable predictive modeling, segmentation, and personalized offerings, allowing businesses to tailor their monetization strategies to meet the precise needs of their customer base. Enabling Agile Monetization Through Advanced Platforms appeared first on BluLogix.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

BrightBack

JANUARY 17, 2022

But in practice, being best-in-class at digital retention is a key challenge for most startups and enterprises, as it requires significant engineering to connect 3 to 5 systems of record (e.g. In an ideal world, it should be easier and more affordable to retain existing customers than acquire new ones.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

ProfitWell

JULY 9, 2020

Freemium = better retention. First up, let’s talk about retention being better for freemium customers. Because freemium can up your net retention, increase your users’ satisfaction, and drive a higher willingness to pay. How is the B2B SaaS market trending? ??7 That is a wrap on this week’s B2B SaaS happenings.

Payment Methods 54

Payment Methods Scale SaaS Payments Payments 54

ProfitWell

JULY 23, 2020

companies manufacture and ship their products directly to buyers without relying on traditional stores. Here are some popular DTC brands that may ring a bell: Casper: Online mattress company founded in 2014. Rent the Runway: Online service providing rental designer clothing and accessories, with the option to subscribe.

Payment Methods 56

Payment Methods Metrics SaaS Payments Customer Lifetime Value 56

User Pilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Shopify enables product management, payment processing, and landing pages for seamless e-commerce operations and growth.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Here are four steps to get you started. Did they provide high CSAT and NPS survey results?

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

Subscription Flow

NOVEMBER 20, 2023

Enhanced Client Retention: Businesses can actively engage and retain customers with the help of subscription management. Through the implementation of usage pattern monitoring, timely renewal reminders, and personalized offers, businesses can enhance customer satisfaction, minimize attrition, and cultivate enduring loyalty.

Payments 59

Payments Payment Features Payment Services Subscription 59

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education.

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

FastSpring

OCTOBER 27, 2021

We primarily focus on customer retention strategies over the holiday season,” said Eden Cheng, co-founder of PeopleFinderFree, “especially during a time in the year when so many of our competitors are trying to attract new leads.”. “For Repeat customers also get several charges waived for our services,” CEO Gary Tailor explained.

Customer Lifetime Value 78

Customer Lifetime Value Payment Solutions SaaS Payments Payment Services 78

User Pilot

OCTOBER 6, 2022

What customer data can you collect to derive valuable insights and improve retention? Customer behavior analysis helps you identify the most valuable users and personalize your marketing strategy to reach them. Here are six steps to performing customer behavior analysis to boost customer retention: 1.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

CustomerSuccessBox

APRIL 7, 2022

The agenda of some of the companies might be to successfully deliver a value repeatedly and some go on thinking, how about increasing the CLTV or customer retention or even product adoption? It’s up to you as to how you define them, be it on action or payments, you have to define them to get your hands dirty on the insightful data.

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

Neil Patel

AUGUST 6, 2021

That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. This post will dive into the strategies you can use to boost your customer retention rates.

Payment Methods 142

Payment Methods Payments Payment Solutions Payment Services 142