Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Baremetrics

OCTOBER 31, 2021

When you first get started, effectively any hosting setup will do the trick: your application is small, you have relatively few customers, and perhaps (depending on your sales process) expectations around performance and reliability are a bit lower during the beta phase. It distracts the team from writing new features + fixing bugs.

AWS 115

AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. Automation in infrastructure can lead to pretty serious blunders.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

SaaStr

SEPTEMBER 12, 2019

So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Everyone’s always like, “how did you guys scale so quickly,” and like, everyone loves this product. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 105

Investment Underperforming Technical Team Sales Hiring Software Review 105

SaaStr

NOVEMBER 13, 2020

I guess, if my strategy was to show up and to try and lead an $80 million round and write a $50 million check to do that, and you’re like, “Wait a second, 275 divided by five people, your piece of that’s probably 55. I don’t know if they should think anything of it. Jason Lemkin: Yeah. That’s the question.

Sales Recruiting 190

Sales Recruiting Development Team Review Technical Review Sales Hiring 190

OpenView Labs

JUNE 25, 2019

CAC encompasses all of the sales and marketing costs that a business has to shell out to land a single new customer (calculated as total sales & marketing expense in a period / total customers acquired in a period). One minor nuance can dramatically change your calculation’s outcome and obscure the reality of your sales efficiency.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136