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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. What is a SaaS business model?

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How To Identify At-Risk Customers & Prevent Churn?

User Pilot

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. How to prevent churn by identifying at-risk customers? Let’s dive in!

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6 Customer Communication Pain Points in SaaS + How to Resolve Them

User Pilot

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. We cover: Types of customer pain points.

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The 10 best subscription business tools for SaaS | ProfitWell

ProfitWell

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. Payment processing. 10 of the best subscription business tools for SaaS products. Some examples of common pain points include: Churn.

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Customer success: creating a strategy for growth | Profitwell

ProfitWell

Guiding people effectively through that journey helps them see the value your service provides at each step of the way. Customer success is the process behind helping customers achieve their intended goals. What’s the difference between customer service/support and customer success? Less pressure on customer service.

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Product Satisfaction Survey: 35+ Question Examples [+ Survey Templates]

User Pilot

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Develop your product through a PMF survey. CSAT surveys.

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How To Create Good Onboarding Surveys for SaaS

User Pilot

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. What types of questions should SaaS include, and why? This article will explore some of these questions. Filled in after a sales call, but before the first customer payment. What is an onboarding survey? Survey Templates.