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What if Every SaaS App Spoke English?

Tom Tunguz

Zendesk AI automates customer support. Previous APIs require learning programming languages to use & have been reserved for developers. When every major SaaS application has an English-language API, users of all kinds will be able to ask & receive answers of their applications. Salesforce launched AI Cloud.

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Beyond Frankencloud: living with your once and future SaaS architecture

CloudGeometry

Loosely-typed, scripted programming languages accelerate the requirements feedback loop between customers and developers. Frankencloud happens when the speed of customer-facing feature development is paid for by charging interest to functions outside of the direct control of the application developers.

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What Are SaaS Products + 22 Successful SaaS Companies to Follow

User Pilot

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

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Application Security Tools: Which One Should You Choose?

Audacix

Even after knowing the massive difference that automated vulnerability scanning tools can make, many organizations are hesitant to integrate application security tools in the software development life cycle. Similarly, testers and developers need to know about these features of application security tools.

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Top 7 SSO Providers You Must Consider in 2021

Frontegg

SSO providers or services essentially handle all authentication activities and save the business valuable development time since no proprietary authentication system is required. The user can then proceed to using the application with minimal fuss. Interested in implementing a SSO solution? 1500 minimum. #2 2 – Auth0.

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What Are Network Effects and How to Use Them For SaaS Growth

User Pilot

Other negative network effects are reduced usability because of congestion and strain on infrastructure and customer support. Zapier’s integrations enhance value, attracting more users and app developers. As more applications are integrated into the Zapier platform, its usefulness and value increase.

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Super Agents as one of the New Customer Service Trends

Upscope

So what about customer support? The damn thing is writing code now let alone basic support answers. Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need. Support is tough.