SaaStr

AUGUST 9, 2024

In this AI moment we’re in, there are still many moments in scaling a company where intuition still matters. So, instead, you had to search for the specific skills you needed for the role. Think about what you want a CSM to be: technical, customer-facing, or have industry experience. This isn’t new. Garbage in and garbage out.

Scale 296

Scale Sales Hiring Scaling Startup 296

User Pilot

MARCH 7, 2024

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Paid tools come at a significant cost but offer more advanced features, dedicated support, and more app integrations. AI analytics. Enterprise.

Social Media 105

Social Media AI Search Mobile AI 105

User Pilot

MAY 12, 2024

It can reference articles in your help center, look at conversation data, search through public URLs, or pull information from integrations. There are over 20 knowledge base tools that Intercom can integrate with to import articles, videos, and other support data. Cons of Intercom? Resource center content analytics in Userpilot.

SaaS 52

SaaS Software Review Onboarding AI Search 52

User Pilot

MAY 12, 2024

Userpilot enables multi-language flows with its AI-driven translation service and has no user segmentation limits. Besides adding an always-available knowledge base, you can also use the life ring button widget to enable self-service support. AI Writer : This feature instantly generates your onboarding copy.

Software Review 52

Software Review SaaS Onboarding AI Search 52

User Pilot

MAY 17, 2024

Multi-Channel Support : Whatfix gives you the ability to provide technical support throughout every touchpoint your organization uses. This includes email, chat, social media, support platforms, or other channels that the company utilizes to assist users. Resource center content analytics in Userpilot. from Whatfix.

Software Review 52

Software Review Technical Review SaaS Onboarding 52

FastSpring

OCTOBER 23, 2024

With the merchant of record model, you can let your MoR provider worry about payment processing , regulatory compliance, and global tax compliance , because the MoR will be the entity accepting global payments and selling the product. And if you need help, our award-winning support teams are here to help. Or which U.S.

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148

User Pilot

APRIL 16, 2025

Multimedia support: Look for platforms that handle images, GIFs, videos, or screen recordings. Search functionality: An intelligent search bar should instantly find relevant articles or FAQs based on keywords. This feature helps customers quickly self-serve while freeing your support teams to handle more high-level tasks.

Software 52

Software AI Search AI Technical Support 52