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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

They also manage finances and supervise one or more engineering teams. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Much of the success here depends on how competent and motivated the CTO and their team is. Average salary: $192,383/yr.

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2020 SaaS C-Suite Evolving to Support Product and Customer Lifecycle Management

OPEXEngine

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Separate Sales, Marketing, R&D, Accounting/Finance organizations were headed by a senior executive. Cross functional management was attempted but often not effective.

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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

Traditionally, it’s the chief officer of finance or operations. Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. We also measure NPS, and we benchmark that across all acquisitions. How are people doing?

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More of SaaStr’s Most Respected Leaders Awards List Revealed!

SaaStr

Every week we’ll be rolling out new winners until we get to the very pinnacle of our list. Dug Song founded Duo Security in 2019 and grew the company as CEO until it’s acquisition in October of 2018. Tom Bogan is the EVP of Workday’s Planning Business Unit but has a long history in both tech and finance.

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Top 30 SaaS Influencers to Follow in 2022

SmartKarrot

She is active on LinkedIn, where she helps SaaS companies optimize their customer acquisition, demand generation, product positioning , and growth plans. His posts shed light on SaaS finance and calculations. His posts shed light on SaaS finance and calculations. He also featured in The New York Times and CB Insights.

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How to Use M&A as a Tool to Accelerate Growth Feat. Insight Venture Partners (Video + Transcript)

SaaStr

I used to be a CTO and operator, co-founder of a SaaS start up. And something of insight so we are New York based, global venture and equity investor. So acquisitions could be for a number of reasons. So you might say that you are so focused on core growth, how would you ever manage an acquisition and then integrating that?

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Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Intercom, Inc.

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. For Slack, that was clearly the engineering and dev communities, who love new tools. And it was very successful. We have a lot of people going to slack.com, and it’s very simple to start a team.