Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

ProfitWell

MARCH 2, 2020

That’s what makes a customer success strategy so important. Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. Guiding people effectively through that journey helps them see the value your service provides at each step of the way.

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

User Pilot

OCTOBER 31, 2023

TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Book a demo to learn more.

SaaS Payments 86

SaaS Payments Payment Methods Strategy Payment Solutions 86

CustomerSuccessBox

SEPTEMBER 2, 2021

Customer Acquisition Cost (CAC) can be calculated by dividing all the Marketing and Sales costs required to acquire a new customer within a specific time. CAC is an important metric for growing businesses to determine profitability and efficiency. How To Calculate Customer Acquisition Cost.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

User Pilot

FEBRUARY 22, 2024

Retaining customers is an incredibly important part of any growth-driven business. According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Thus, it only makes sense that you work hard to retain any customer that makes a purchase.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Subscription Flow

NOVEMBER 17, 2023

Now more than ever, it is crucial for businesses to invest in SaaS customer journey in this era of the complete overhaul of the digital world. What is SaaS customer journey? You can improve every facet of your SaaS business with an accurate mapping of the customer journey.

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Tips for improving the onboarding experience : Use UI patterns to draw users towards activation points.

Onboarding 82

Onboarding SaaS Payments Payment Services Payment Solutions 82

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

CustomerSuccessBox

APRIL 3, 2022

Customer Success ensures that your customers remain happy customers. Its objective is to guarantee that your customers get the most value from your product. Sending an email with the appropriate intent at the right time is essential to a good customer success email. Customer Success Email Templates.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

Baremetrics

MAY 13, 2021

While we’ve spoken at length about working on financial modeling for your SaaS business , it’s important not just to have that data—you need to apply it. In addition to your financial model, you need to select a SaaS sales model that helps you improve the metrics and grow your business. Try Baremetrics free. Table of Contents.

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. How Customer Success can effectively drive retention.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

The Angel VC

MARCH 23, 2016

Almost exactly four years ago I published a financial plan template for SaaS startups based on a model that I had created for Zendesk a few years earlier. The original v1 model was a very simple plan for early-stage SaaS startups with a low-touch sales model. The "Revenues" line shows your end-of-month MRR for the respective month.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Baremetrics

APRIL 30, 2020

Dmytro Okunyev Founder @ Chanty Churn is the silent killer of all SaaS businesses. It doesn’t matter if you acquire 100 new customers in a month if 150 of them churn. Besides a strong customer acquisition strategy, every SaaS business needs a strong strategy for combating customer churn.

Retention 95

Retention Metrics Payment Methods SaaS Payments 95

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. How do we know this? Improve ROI.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The new data reveals a similar picture for private SaaS startups. . Get more from your existing customers. It’s tempting to prioritize new customer acquisition as your top growth priority. .

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

OPEXEngine

AUGUST 17, 2021

If you’ve underestimated the importance of financial operations for both the short and long-term success of your SaaS business, you’re not alone. With the explosive growth of the SaaS business model impacting businesses worldwide, many are navigating SaaS financial operations and subscription management for the first time.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

User Pilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is customer acquisition?

Acquisition 98

Acquisition SaaS Payments Payment Methods Metrics 98

User Pilot

MARCH 9, 2022

What are the key metrics you should be tracking? How can you harness product usage data to improve user segmentation and boost the growth of your SaaS? P roduct usage is all the user interactions with the product, service, or its features. Product usage data gives you objective insights into customer behavior.

SaaS Payments 93

SaaS Payments SaaS Payment Solutions User Experience 93

OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. We sometimes hear companies call themselves “SaaS” companies, because they sell subscriptions, but they do not host software. In addition, it affects cash flow. It changes sales and marketing organizations and their execution.

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

ProfitWell

NOVEMBER 26, 2019

And SaaS analytics play a crucial part. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business. What are SaaS Analytics? SaaS analytics are analytics specific to the SaaS subscription industry. What are SaaS Analytics? ProfitWell Metrics.

SaaS Payments 85

SaaS Payments Subscription Payment Features Technical Review 85

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? How does Vikas see the space play out in the coming years when it comes to acquisitions?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. The four major SaaS life cycle stages we’ll cover: Pre-startup. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

FastSpring

SEPTEMBER 2, 2020

When you’re trying to decide how to scale your business and how to calculate profits, there are tons of metrics out there you can use. In fact, it’s easy for businesses to get overwhelmed by metrics and not know which ones to prioritize. This metric? Focuses on Loyal Customers. Tracks Your LTV/CAC Ratio.

Scale 128

Scale Payment Methods Payments SaaS Payments 128

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. But if you work out to retain existing ones and achieve a high net retention rate, this keeps away the need to acquire new customers. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. Average Revenue per Customer.

SaaS Payments 229

SaaS Payments Metrics Payment Methods Scale 229

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. It’s when a customer decides whether to continue paying for your product or not. If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals.

SaaS Payments 89

SaaS Payments Retention Payment Services Payment Solutions 89

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. All of the businesses we’ve looked at in the past have been purely SaaS businesses.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

Valuize Consulting

AUGUST 17, 2020

Deferred payment terms on subscription renewals, additional discounts, free professional services—these offers might work now, but can you afford to keep applying them next quarter or next year? This distinction between use vs. use that creates measurable value for the customer is critical and too often overlooked.

SaaS Payments 40

SaaS Payments Churn Payment Services Payments 40

Chargify

SEPTEMBER 10, 2019

The title says it all…calculating sales commission shouldn’t be a pain in the SaaS. Yet, after countless conversations with SaaS sales teams, including our own, we concluded that everyone shares the same sentiment—it IS a pain in the SaaS. . But it is just math, right?

Payments 61

Payments SaaS Payments Scale Compensation 61

SaaSOptics

NOVEMBER 12, 2018

Eighty-four percent of new software today is delivered as a service (SaaS). Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business. SaaS customers pay as they go.

SaaS Payments 47

SaaS Payments Payment Solutions Payment Services Payments 47

CustomerSuccessBox

APRIL 7, 2022

Puneet Kataria shares his experience and observation on how customer success teams can be agile in the Customer Success Vodcast hosted by tl;dv! Every customer success team during the onboarding, buzz around the term “Early value”, the question is how does it all start and even delivered?

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52