ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

SaaStr

FEBRUARY 16, 2019

The issue is that most SaaS start-ups are terrible at collecting cash that doesn’t come from a payment gateway. – metrics that break and don't make sense. jasonlk) February 15, 2019. They hook up a payment system when they start as self-service, and the cash magically flows into the bank account.

Sales Hiring 216

Sales Hiring Payment Features SaaS Payments Payment Solutions 216

ProfitWell

DECEMBER 16, 2019

Recur 2019 is over, but the journey toward subscription truth is not. Patrick went through the history of SaaS, and Neel broke down some of our latest innovations. December 12, 2019. December 12, 2019. December 12, 2019. December 12, 2019. December 12, 2019. Tune in live below ??

Scale 41

Scale Payment Methods Payment Services Payments 41

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The new data reveals a similar picture for private SaaS startups. . That’s triple the rate of 2020 (100%) and double that of 2019 (165%). . Today growth appears to be all that matters.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. I loved Manav’s vision for securing the set of cloud-based data services that we can collectively call the “data cloud.”

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Baremetrics

FEBRUARY 8, 2021

Even before Shopify released the Shopify Partners API, Baremetrics has been taking care of metrics for Shopify business owners. Baremetrics is a SaaS metrics monitoring tool that pulls information about your business into an easy-to-read actionable dashboard. At the end of 2019, Shopify released their new Shopify Partners API.

Payments 59

Payments SaaS Payments Payment Methods Payment Solutions 59

Baremetrics

OCTOBER 12, 2021

According to the 2019 CSO Insights by the Miller Heiman Group, 37.8% Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. Check our own Baremetrics free trial here and start keeping track of your trial metrics. Table of Contents. Utilize chatbots.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

Unbounce

MAY 27, 2021

That means anyone can use their service—from Grammy-winning artists to newbies who recorded a song on their laptop. Artists upload their music, send all the metadata required for proper tracking and payment, and the rest happens on the CD Baby portal. After more than 20 years in the business, independence still matters for CD Baby.

Artificial Intelligence 139

Artificial Intelligence Scale SaaS Payments Payment Methods 139

Neil Patel

NOVEMBER 9, 2020

These acquisitions, which focus more on scope than scale, accounted for 90% of tech deals in 2019 , which is a 40% increase from 2015. For example, HR and finance SaaS vendor Workday bought Scout RFP (a San Francisco startup with a team of 8) for $540 million. Sell your startup by following a quick and simple selling process.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

Neil Patel

DECEMBER 30, 2020

An affiliate network connects publishers, like blog owners or influencers, with companies looking to promote their products or services. Publishers or site owners sign up, choose the products or services they want to promote and receive custom links that track how many people purchase from their sites. What is an Affiliate Network?

Merchant Services 140

Merchant Services Payments Payment Methods Marketing 140

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. Payment processing. 10 of the best subscription business tools for SaaS products. Some examples of common pain points include: Churn.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

FastSpring

JUNE 28, 2019

As interest in subscription services continues to rise, maximizing customer lifetime value becomes even more important than ever before. Keep reading to learn why your SaaS company should keep a close eye on your churn rate and see why focusing on customer retention is a viable strategy for long-term success.

Churn 69

Churn Payment Services SaaS Payments Payment Features 69

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? Zuora’s 2019 Subscription Economy Index reports average customer churn rates across a number of different industries, ranging from Business Services on the low end (16.2%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Outseta

JANUARY 9, 2019

I hope this is a useful barometer of progress for other bootstrapped SaaS start-ups with equally ambitious projects. we spent on consulting services was primarily design related expenses, as James Lavine began working with us. Let’s get right into it starting with how much we’ve spent on the business. The $11,123.75

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Freemium appeared to be declining in popularity and, when it was in place, drove next to zero new ACV for most SaaS companies.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SaaStock

MARCH 20, 2019

As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

OPEXEngine

SEPTEMBER 28, 2021

It was one instance in which the company adjusted EBITDA to meet its short-term needs while masking a longer-term leverage problem that came to a head in 2019 when it had to pull its IPO because of valuation concerns. Extreme case. You want to be clear what it is,” Holmes said. Non-GAAP measure. Cash flow differences.

Payment Methods 52

Payment Methods SaaS Payments Payments Payment Services 52

ProfitWell

SEPTEMBER 5, 2019

As to not bury the lede, we’re excited to announce that we’ve partnered with Chargify to strengthen their metrics and reporting capabilities. SaaS operators have the expertise but are continuously blocked with foundational issues that take time and energy. Chargify ~ unblocking your SaaS business. What’s coming next.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

ProfitWell

SEPTEMBER 25, 2019

The integrated solution will be available on the newest Arcserve Appliances in October 2019. BlueJeans video conferencing has been named the winner of a silver Stevie Award in the Customer Service Team of the Year - Computer Services & Software category in the 16th Annual International Business Awards. Feel safer already?

Payment Solutions 60

Payment Solutions Payment Services SaaS Payments Payments 60

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

ProfitWell

MARCH 9, 2020

The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. Companies selling physical goods, digital products, and services of all kinds have turned to this business model as a way to secure repeat customers.

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

ProfitWell

FEBRUARY 6, 2020

Ecommerce enablement tools are powering the segment. climbed above $500 billion in 2019. Now that independent ecommerce has exploded—so have the platforms enabling ecommerce transactions. And how do we in SaaS evolve with the ever changing retail landscape? The D2C economy is exploding. Ecommerce is massive and growing.

Subscription 40

Subscription Payment Features Payment Methods SaaS Payments 40

OPEXEngine

MAY 3, 2022

This SaaS metric is defined as the sum of Deferred Revenue and Backlog. Deferred Revenue for SaaS companies is the contractual obligation to deliver the SaaS product for the period invoiced. Public companies report this metric in their filings, but the use of the RPO as a key performance indicator is sporadic.

Deferred Revenue 59

Deferred Revenue Metrics SaaS Payments Payment Features 59

Chart Mogul

MARCH 9, 2020

An early entrant to the SaaS field, the company has pioneered a number of fields that are now commonplace in the industry — content marketing, the transparent startups movement, and remote work. Early in 2019, I had an epiphany moment. I realized we had a moving target for the most important metric in our company.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? What’s the essential marketing stack every SaaS should have regardless of size?

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? What metrics must you look for? This podcast is an excerpt from Aydin and Roelant’s session at SaaStr Annual 2019. What aspects of CRO’s roles is Travis in favor of? What elements is he not in favor of? What questions must you ask?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

SaaStock

MARCH 20, 2019

As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a SaaS community that spans from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6. Funding to date: $234M.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). How did he see his decision-making process change post raise? Harry Stebbings.

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

Hull

JANUARY 22, 2019

The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. Their job is to enable go-to-market teams through "joining the dots" between tools, teams & data, optimizing the business rules that drive growth.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

Chart Mogul

DECEMBER 20, 2019

I am really proud to once again be able to say that 2019 was the best year for ChartMogul up to date. We also updated our popular SaaS Metrics Refresher email course. Our SaaS Resources library grew with another piece of content when we added The Ultimate Failed Payments Cheat Sheet to the collection.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

I am really proud to once again be able to say that 2019 was the best year for ChartMogul up to date. We also updated our popular SaaS Metrics Refresher email course. Our SaaS Resources library grew with another piece of content when we added The Ultimate Failed Payments Cheat Sheet to the collection.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

SaaStr

JULY 26, 2019

In Today’s Episode We Discuss: * How Eric made his way into the world of startups and SaaS. What were the biggest challenges in the process? * Why does Eric believe that the bar for execution in SaaS in 2019 is so much higher than in 2009? This podcast is an excerpt of Leah’s session at SaaStr Annual 2019.

Sales Hiring 141

Sales Hiring Scale SaaS Payments Payment Services 141

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings: Not at all.

SaaS Payments 257

SaaS Payments Scale Payment Services Payment Solutions 257

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. The reason why it’s such a vital metric is that it has a greater affect on your business. of his customers.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

SaaStr

NOVEMBER 7, 2019

Romain Huet : See how you can turn like a SaaS business, or a core product you have and make it a very successful developer platform. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 119

Payments Merchant Services Payment Solutions Payment Services 119

SaaStr

DECEMBER 17, 2019

This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. That’s pre-Plaid.

Payments 145

Payments SaaS Payments Banking Underperforming Technical Team 145

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157