ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

FastSpring

JUNE 28, 2019

As interest in subscription services continues to rise, maximizing customer lifetime value becomes even more important than ever before. Keep reading to learn why your SaaS company should keep a close eye on your churn rate and see why focusing on customer retention is a viable strategy for long-term success.

Churn 76

Churn Payment Services SaaS Payments Payment Features 76

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics. Enterprise.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

FastSpring

DECEMBER 8, 2022

Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing. Start with your existing sales and see where there’s interest from existing buyers. Watch the two minute clip for more details.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Founded in 2019, Cognota is the first and only LearnOps platform for corporate learning and development teams.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

SaaStock

MARCH 5, 2019

Cledara was going to solve the problem of companies having too many SaaS subscriptions that were increasingly difficult to keep track of. Cledara would serve as their home and the payment hub powered through a digital Mastercard. She had quit her job four months earlier and incorporated the company in London. We are one of them.

Startup 152

Startup SaaS Payments Payments Payment Services 152

Chart Mogul

MARCH 9, 2020

An early entrant to the SaaS field, the company has pioneered a number of fields that are now commonplace in the industry — content marketing, the transparent startups movement, and remote work. We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SaaStock

MARCH 20, 2019

As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Freemium appeared to be declining in popularity and, when it was in place, drove next to zero new ACV for most SaaS companies.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Outseta

JANUARY 9, 2019

I hope this is a useful barometer of progress for other bootstrapped SaaS start-ups with equally ambitious projects. The majority of our expenses in 2017 were related to software and development infrastructure required to build the product. Let’s get right into it starting with how much we’ve spent on the business. 2017 2018 Total.

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. Missed the session?

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. The critical difference is that they’ve discovered how to make strategy development faster, pragmatic and more agile by focusing on four key principles. At a Glance.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

Baremetrics

SEPTEMBER 15, 2021

The ultimate goal of any developer with an idea for some useful software is monetization. Let’s say you have developed an app that provides enough value to potential clients that you can charge money for its use. Monitoring your revenue for software subscriptions What’s the difference between a perpetual license and an annual license?

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

SaaStock

MARCH 20, 2019

As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a SaaS community that spans from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6. Funding to date: $234M.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 121

Payments Merchant Services Payment Solutions Payment Services 121

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. What questions must you ask?

Underperforming Technical Team 163

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 163

Chart Mogul

DECEMBER 20, 2019

I am really proud to once again be able to say that 2019 was the best year for ChartMogul up to date. One of the most common things we hear from customers is that ChartMogul allows them to develop deep insight into their business — who their customers are, where they come from, and so on. For us at ChartMogul, it is also a tradition.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

I am really proud to once again be able to say that 2019 was the best year for ChartMogul up to date. One of the most common things we hear from customers is that ChartMogul allows them to develop deep insight into their business — who their customers are, where they come from, and so on. For us at ChartMogul, it is also a tradition.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right.

AWS 98

AWS Payment Services SaaS Payments Payments 98

Hull

JANUARY 22, 2019

The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. Their job is to enable go-to-market teams through "joining the dots" between tools, teams & data, optimizing the business rules that drive growth.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ProfitWell

DECEMBER 4, 2019

Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing. What is SaaS?

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. But when you start getting into double digits, it’s usually a sign that something in your process isn’t working.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

SmartKarrot

MAY 29, 2020

Some are even involved in upselling products and services. Suppose you went for an account manager interview in the SaaS Company and the interviewer asks you about your salary expectations. People, these days, collect all the information even before purchasing a product or subscribing for a service. is $59,415.

Management 10

Management Healthcare SaaS Payments Technical Review 10

Outseta

FEBRUARY 2, 2019

This post is for other early stage SaaS companies who are similarly considering whether some of these new forms of capital make sense for their business. Each time a payment is made, the fund’s ownership stake is reduced with the founders’ ownership shares increasing. Mentors are available during scheduled office hours calls.

SaaS Payments 102

SaaS Payments Payment Methods Payments SaaS 102

Chart Mogul

OCTOBER 27, 2017

ASC 606 and its sister standard IFRS 15 bring a set of structured guidelines for recognizing revenue -- here's what every SaaS business needs to know to meet the deadline and get compliant. The process of converting bookings (and the subsequent cash from those bookings) into revenue within your business is called revenue recognition.

Payments 45

Payments SaaS Payments Payment Services Deferred Revenue 45

Casey Accidental

DECEMBER 11, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Disappearing photos however was not a good fit for either of those models, and likely best lent itself to subscriptions and virtual goods, both largely unproven at consumer internet scale.

Payments 113

Payments Scale Payment Solutions Technical Review 113

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

Chart Mogul

AUGUST 2, 2019

The billing systems include Stripe on Web, iOS App Store, Google Play, in addition to manual invoicing for larger Contacts+ for Teams customers. A subscription for a customer then allows them to use any of the apps, integrations, or extensions on the platform no matter where the subscription initiated. Travis Todd.

Churn 52

Churn Payments Payment Solutions Payment Methods 52

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. I began my career in new product development and starting in 2011 got really excited about the high growth phase of a company. This is a mobile solution for SMB’s to send an invoice and get paid.

Payments 100

Payments Pricing Compensation SaaS Payments 100

Intercom, Inc.

AUGUST 29, 2019

How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. But Tara Bryant, SVP of Sales at Pipedrive, thinks this is a mistake if you don’t have the right processes, systems, and metrics in place first. Tara Bryant: It’s funny you ask me that.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Here’s what he had to say. Series A Funding & Customer Success.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

OpenView Labs

FEBRUARY 13, 2020

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Rahul Vohra (@rahulvohra) April 12, 2019. Calling all low-touch SaaS experts, @databoxhq churn rate in first 2 months w/ and w/out a 14 day trial. Quick Ratio. No trial: 8%.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52