Tom Tunguz

AUGUST 26, 2014

DATA 2003 10 232. Given the current revenue churn rates, about 70% of customers on a dollar basis will be break-even or profitable, so the unit economics work. The HubSpot journey to a public company provides a terrific set of benchmarks for other SMB SaaS companies. FLTX, a maker of fleet tracking software, has identical ARPC.

Benchmarks 114

Benchmarks SMB Metrics SaaS 114

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. The company went public in 2013 and we’ll use data from their S-1 through 2013 to benchmark the business.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

User Pilot

MARCH 23, 2022

Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results. The 2022 NPS benchmark for SaaS is 41. NPS is a type of user survey developed in 2003 by Bain & Company. NPS benchmarks. NPS benchmarks vary from industry to industry.

Scale 98

Scale SaaS Software Review Benchmarks 98

User Pilot

JANUARY 8, 2021

You have to compare your NPS to your industry benchmark as well as your competitors and see where you rank. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Let’s take a look at the average NPS score across several common industries from the Retently 2020 NPS Benchmark report.

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93

User Pilot

APRIL 27, 2023

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. It helps companies measure customer loyalty and satisfaction to identify opportunities to improve their offerings and minimize customer churn. Addressing your detractors’ concerns will help reduce churn and negative word of mouth. 18% answered 6 or below.

Software Review 52

Software Review SaaS Technical Review Scale 52

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. NPS – which is sometimes referred to as the “ The Ultimate Question ” – is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to friends, colleagues, and other contacts.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

Outseta

AUGUST 23, 2017

Perhaps worst of all, those last few accounts that they had so desperately tried to close would cancel, churning at a much higher rate than the business they closed earlier in the quarter. Sure, in established businesses benchmarking and historical performance can set some precedence. The second scenario is equally as common.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52