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The Best NPS Tools & Software + How to Use Them to Cut Churn by Up To 30%

User Pilot

And no wonder: it was developed on the basis of studies from 1999 to 2002, Fred Reicheld and his team found a strong correlation between company growth rates and Net Promoter Scores in a variety of sectors. You can also automatically invite certain segments of users to interviews with it.

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Startup Best Practices 23 - Leveraging The Illusion of Explanatory Depth in Interviews

Tom Tunguz

This is the illusion of explanatory depth or IOED, which Rozenbilt and Keil described in 2002. The illusion enables a great interviewing technique. When worked at Google, I interviewed product managers. How does the software onboard users? Fourth, we don’t practice explaining things very often.

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Salesforce’s Mike Kreaden on how to build a platform to drive growth

Intercom, Inc.

You’ve had a number of roles at Salesforce since you joined the company back in early 2002, from product management to startup relations. When I started in 2002, I was the first product manager for the API. When I started in 2002, I was the first product manager for the API. Mike: Thanks, John, for having me.

Scale 151
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From Freemium to Enterprise with Slack (Video + Transcript)

SaaStr

Following five years at Oracle, I was lucky to land at Salesforce.com in 2002. One thing as a salesperson at Salesforce.com in 2002 and beyond, that I don’t really think we appreciated at the time to the extent that we should’ve, was this concept of a free trial. Dannie : What we do then is we synthesize those interviews.

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SaaStr Podcasts for the Week with Matrix Partners and EZPR — February 21, 2020

SaaStr

Prior to its July 2002 acquisition by Novell, SilverStream was a public company that had reached a revenue run rate in excess of $100M, with approximately 800 employees and offices in more than 20 countries around the world. I do want to get back to that kind of initial onboarding of the sales rep there. Harry Stebbings. David Skok.

Scale 184