article thumbnail

CX pioneer Jeanne Bliss on building customer-centric businesses

Intercom, Inc.

You can also read the full transcript of the interview, which has been lightly edited for clarity, below. I’ve been coaching leaders around the world since 2002. I remember when I was in my 20s and I was interviewing for a job, I think it was for the Gap. The three-blocks-long hypothesis. After that, I wrote four books.

article thumbnail

4/22: celebrating creativity with 6,354,110 designs

ProfitWell

Continuous delivery and automation platform Electric Cloud is no spring chicken, founded back in 2002. In addition to interviewing hundreds of business leaders, Wallace has her own online business, a consumer-facing sleep brand, so she’s intimately familiar with everything that goes into making it happen. A match made in heaven.

Cloud 45
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Best NPS Tools & Software + How to Use Them to Cut Churn by Up To 30%

User Pilot

And no wonder: it was developed on the basis of studies from 1999 to 2002, Fred Reicheld and his team found a strong correlation between company growth rates and Net Promoter Scores in a variety of sectors. You can also automatically invite certain segments of users to interviews with it.

article thumbnail

PODCAST 76: Bottom-up Approach for Sales Rep Productivity Model w/ Kevin Egan

Sales Hacker

Now, without further ado, let’s listen to this interview with Kevin Egan. Kevin Egan: Between Oracle and Salesforce, I had a couple stops, but I got to Salesforce in 2002. Outreach has your back. About Kevin Egan & Slack. Sam Jacobs: Today, we’re honored and excited to have Kevin Egan on the show.

article thumbnail

Startup Best Practices 23 - Leveraging The Illusion of Explanatory Depth in Interviews

Tom Tunguz

This is the illusion of explanatory depth or IOED, which Rozenbilt and Keil described in 2002. The illusion enables a great interviewing technique. When worked at Google, I interviewed product managers. Fourth, we don’t practice explaining things very often. So how does this illusion apply in the world of startups?

article thumbnail

Your Product Sells Itself. Now Hire Sales.

OpenView Labs

From its bootstrapped founding in 2002 all the way to a $5 billion valuation in 2016, Atlassian famously had no sales people. ‘No In a 2019 podcast interview , President Jay Simons emphasized that Atlassian has a low touch sales model. Listen to this post below. . Low touch does not mean no touch.

article thumbnail

SaaStr Podcasts for the Week: May 17, 2019

SaaStr

Below, we’ve shared the full transcript of Harry’s interview with Godard Abel. And that’s how we were able to then survive from 2002 til about 2007, when the cloud market finally took off. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Godard Abel.

Scale 153