CX pioneer Jeanne Bliss on building customer-centric businesses
Intercom, Inc.
MARCH 25, 2021
You can also read the full transcript of the interview, which has been lightly edited for clarity, below. I’ve been coaching leaders around the world since 2002. I remember when I was in my 20s and I was interviewing for a job, I think it was for the Gap. The three-blocks-long hypothesis. After that, I wrote four books.
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