Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. We caught up for a chat that ranged from how to stand out in a crowded marketplace to why it’s a bad idea to judge your product’s success simply based on how much time people are spending in it.

Technical Review 199

Technical Review Payment Methods Payment Solutions Development Team Review 199

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Showcasing and reviewing CS software. Hosting CS webinars, teleconferences, and seminars. Promoting CS thought leaders. Soliciting CS opinion polls. Supporting CS research.

Customer Success 122

Customer Success Technical Review Social Media Underperforming Technical Team 122

Stax

MAY 21, 2024

Legal technology handles billables, case management, and document management. Depending your software and ICP, the insights you gain here can inform your product development and marketing decisions. You and the software developers on your team should always be on the lookout for bugs and any updates for your legal technology.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

User Pilot

FEBRUARY 22, 2024

It can also serve as a source of invaluable feedback for product development. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Competitive advantage : Customers stop doing business with an organization due to poor support.

Customer Support 102

Customer Support SaaS Software Review AI Search 102

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Anita Nielsen.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

Sales Hacker

MARCH 2, 2020

You Can’t Teach a Kid to Ride a Bike at a Seminar. Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. The New Solution Selling. Agile Selling.

Scale 143

Scale Sales Hiring Sales Recruiting Payment Methods 143