ChurnZero

JUNE 9, 2023

Good sales teams typically get the budget, headcount and tools they desire because the function is tied to revenue. This means more than merely being able to hold a conversation about math. Customer renewal rate Research shows increasing retention by just 5% can improve profitability by between 25% to 95%.

Finance 98

Finance Metrics Customer Success Headcount 98

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

ChurnZero

JUNE 24, 2022

Before we jump in, given the tech downturn and looming recession, we polled our attendees to find out if they anticipate their company’s 2022 retention rates to fare better or worse than their rates in 2021. A little more than one-third (37%) reported they expect this year’s retention rates to be about the same.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

OpenView Labs

NOVEMBER 16, 2021

A Quick Glossary of SaaS Metrics. The value of your contracted subscriptions taking into account revenue added/lost from components such as new sales, renewals, upsells, churn, etc. Churn Rates. It excludes indirect costs such as sales and distribution costs. Annual Recurring Revenue (ARR). Average Time to Recover CAC.

Benchmarks 71

Benchmarks Scale Metrics Sales Recruiting 71

Sales Hacker

NOVEMBER 21, 2017

This is part of the Winning By Design Blueprint Series in which we analyze and provide practical advice for SaaS sales organizations. Figure 1: End to end customer-centric sales methodology with customer-centric measurement points. SQL (Sales Qualified Lead) A person who wants to take action and positively impact the situation.

Metrics 90

Metrics Underperforming Technical Team SaaS Education 90

ChurnZero

JUNE 24, 2022

Before we jump in, given the tech downturn and looming recession, we polled our attendees to find out if they anticipate their company’s 2022 retention rates to fare better or worse than their rates in 2021. A little more than one-third (37%) reported they expect this year’s retention rates to be about the same.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

FastSpring

JANUARY 8, 2019

Not only do you have to know general business and accounting concepts, but you need to understand online marketing, coding, and conversion terms to monitor and grow your business. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65