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Deliver exceptional customer support using AI and self-service resources. Customer needs are desires, requirements, and expectations customers have when they look for a product or service. Support : timely and effective help and assistance, including customer service , technicalsupport, and resources for troubleshooting.
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A customer success manager or specialist work with customers to make sure they are satisfied with the products or services. . Primarily, software-based companies such as SaaS companies employ customer success specialists, which provide technicalsupport to customers. Doing so allow the company to achieve its goals.
In Today’s Episode We Discuss: * How did Jeppe make his way into the world of startups and SaaS with his becoming CFO @ Tradeshift? The mortality rate of SMBs is so high that you are going to always have high churn due to the customer segment? So they have fairly simple processes, but they might be many people.
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