Retention Sales Recruiting Technical Support 
SaaStr
NOVEMBER 12, 2021
So you wanna build a channel sales program: Don’t Copy HubSpot! All these companies are great companies with great channel sales programs. . Any channel sales program goes through an evolution. There are many reasons to start a channel sales program. Everything is harder with a channel sales program.
SaaStr
AUGUST 5, 2019
It was just a catch phrase we would use but became the cornerstone, if you would, of our customer retention strategy. Since land, expand, and explode is really all about customer retention and building long term customer value. And the other metric we maniacally track is what we talk about in terms of net retention.
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ChurnZero
JANUARY 26, 2021
The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Sofia Varga, Director of Recruiting. Alan Alda, Manager of Recruitment Marketing.
User Pilot
JULY 28, 2024
TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates.
User Pilot
AUGUST 28, 2024
For instance, a customer onboarding coordinator at a game company might prioritize creating engaging first-time experiences for new players, while one at an ed-tech company might focus on ensuring smooth access to learning materials and providing technical support to students and educators. What is the role of client onboarding?
SmartKarrot
JUNE 22, 2022
Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). Collaborate with partnerships and sales on selling techniques and growth/retention strategies. Measure and improve customer success KPIs.
SmartKarrot
MAY 17, 2023
By using technical support, customer conversations, and other methods to analyse client demands, the mCase product management team may then be informed of potential enhancements. Work together with sales and support to create and deliver engagement plans that achieve the goals of the client.
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