BetterCloud

JANUARY 9, 2019

You will better understand success by being able to identify failure: Figure 1 – The lone IT professional, after being told that the budget is too small for more security people on their team. If security is on your mind only, you will fail no matter how great you are or your team is. Figure 4 – Not a real Paypal email.

Underperforming Technical Team 40

Underperforming Technical Team Software Review DevOps as a Service Scale 40

Sales Hacker

JULY 8, 2020

Michael talks about how he does that at scale and how he thinks about scale. The origins of Compass, how it achieved scale, and its competitive advantage [7:13]. Michael has 15 years of experience running global sales and product teams across multiple software and FinTech companies. with Andrew Sykes. We’re on iTunes.

Scale 113

Scale Scaling VP of Engineering Technical Review 113

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 116

Payments Merchant Services Payment Solutions Payment Services 116

Baremetrics

NOVEMBER 9, 2021

It’s natural to lose interest or just not have the resources to keep a startup going or scaling. Develop a Full Marketing Strategy 2. By that point, you might not have the motivation or capital to scale it to the next level. At some point in your journey, you’ll need to think about your exit strategy from your SaaS startup.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. Just make sure your monthly cost is reasonable for small teams.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

Kellblog

FEBRUARY 2, 2023

While Davos , Main Street , and Wall Street may differ on scale and scope, everyone agrees that the economy is turning. Management teams should prepare themselves for activist investors and adapt their financial profile to keep valuations high. On Sand Hill Road, they’re analyzing softening customer demand.

Software Review 119

Software Review Development Team Review Underperforming Technical Team Scale 119

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Intercom, Inc.

NOVEMBER 25, 2021

He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Liam: Right.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

Neil Patel

FEBRUARY 5, 2021

In the event that there is an issue, it’s resolved quickly by the managed WordPress hosting support team. A customer identifies a problem or makes a request, and WP Engine’s support team gets it done. The fantastic 24/7 phone support is only available to Growth plans and above, which is too bad.

Management 137

Management Technical Review Outsourced Development Engineering 137

SaaStr

JUNE 20, 2019

I grew up in the Netherlands, people in Germany, people are being taught when they’re young to stay away from credit, it’s a bad thing, you want to avoid it. In that priority meeting we look at, these are the customer requests, this is the number of developers, we can do five things, which are they?

Payment Methods 132

Payment Methods Merchant Services Payments Payment Services 132

SaaStr

DECEMBER 10, 2019

So the scale is sort of mind blowing in certain ways. We grew our team by 50% this year, continuing to grow. I’ve learned a lot about just the financial system at scale. I’ve learned a lot about just the financial system at scale. So I think like anything it’s been good and bad.

Payment Services 134

Payment Services Merchant Services Payment Solutions Payments 134

SaaStr

AUGUST 6, 2019

” So we wanted to create essentially … Well, you can probably describe it the easiest way as an anti-SAP of supply chains, something that was easy, simple, free to use, open, and easy to develop for. Third parties are developing apps for our platform. That’s because they’re bad at math. Give it to them.

Payment Solutions 142

Payment Solutions Payments Outsourcing Services SaaS Payments 142

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. The faster you grow, the more likely you are to achieve long-term success (and actually survive long enough to scale). Poor marketing.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

SaaStr

JULY 22, 2019

Hear from Roger Scott, New Relic’s EVP and Chief Customer Officer as he shares his 7 tips and tricks for keeping your customers happy— and how to do so at a large scale. That’s not a bad start. We work with mostly modern teams. Want to see more content like this? Join us at SaaStr Europa 2020. FULL TRANSCRIPT BELOW.

Scale 165

Scale Scaling Sales Hiring Underperforming Technical Team 165

SaaStr

MARCH 13, 2020

and Robert Vis of MessageBird will walk through lessons learned to survive hypergrowth and what will make a difference when it comes to scaling. So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. Especially when there’s kind of that continuity on the team.

SaaS Payments 207

SaaS Payments Payment Methods Finance Payments 207