User Pilot

JUNE 29, 2022

You can also use gathered data to create personalized in-app experiences for customer segments, therefore, increasing customer satisfaction. This data enables product managers, customer success, and marketing teams to detect friction points and unravel product growth opportunities. What are the benefits of customer segmentation tools?

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. As the firm scales at $1B, the NRR dips and need not be declining. Ultimately, the purpose of generating revenue is what gets you in the business loop.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics. Enterprise.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

FastSpring

SEPTEMBER 2, 2020

When you’re trying to decide how to scale your business and how to calculate profits, there are tons of metrics out there you can use. In this article, you’ll learn all about LTV, why it’s important, how other companies have used it to scale, and finally—how to calculate your company’s LTV.

Scale 146

Scale Payment Methods Payments SaaS Payments 146

FastSpring

DECEMBER 7, 2023

In this episode of Growth Stage, Carl will dives into his experience running acquisitions of SMB software businesses, including: His thoughts on what makes a software company a good target for an acquisition by a brand. Now that was something you found online and bought in person. My name is David Vogelpohl.

Software Review 147

Software Review Technical Review Development Team Review Branding 147

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. For established SaaS companies, the average churn is between 5% to 7% per year, early-stage startups should expect an average annual churn of 10% to 15%. Bad customer service. Multiply the figure by 100.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. It may be done over the phone, Skype, email, web conference….

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

SaaStr

APRIL 29, 2021

The Covid Boost for SaaS. Cloud and ecommerce may end soon, but it hasn’t ended yet. It would be so helpful to know, as the #1 leader in SMB eCommerce, and also one of the very top leaders in SaaS SMB overall. But likely it’s below 100% excluding payments. 5 Interesting Learnings: #1.

Merchant Services 240

Merchant Services Payment Methods SaaS Payments Payments 240

SaaStr

AUGUST 12, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling and VC funding. I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter.

Scale 183

Scale SaaS Payments Scaling SaaS 183

yoursales

JANUARY 28, 2022

When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SaaStr

APRIL 17, 2021

Perhaps the most interesting thing is just how similar both these website-builder-plus-ecommerce companies are. It’s growing at the same rate (~30%), booming from ecommerce (+78% for Squarespace, +60% for Wix). Monetizing ecommerce via subscriptions, but not payment processing. 85% NRR.

Payment Methods 330

Payment Methods Merchant Services Payments Payment Services 330

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. You’ll get lots of content from us along with advice for your sales process. Which sales tools best support your sales process?

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Sales Tools for Professional Sales. What do we mean with "best"? Other CRMs.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

JANUARY 29, 2021

Which sales process works best with your customer experience journey and to generate your desired outcomes? Which sales tools best support your sales process? Which sales processes generate the outcomes you're after and which tools best assist you in doing so? Mimiran – More Leads and More Deals for SMB Services Business.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Sales Tools for Professional Sales. What do we mean with "best"? Other CRMs.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. John Barrows: Passion and work ethic. Everybody was on the same page.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Neil Patel

NOVEMBER 29, 2020

Nothing scares away new business like hard-to-reach customer service or disorganized sales calls. Forget about the requirements of a physical office space, infrastructure, or even a business phone system. I make calls when I’m thinking about committing to a new product or service. Lots of people do. One dropped call.

Payment Solutions 144

Payment Solutions Software Review Payment Methods Software 144

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. You’ll get lots of content from us along with advice for your sales process. Which sales tools best support your sales process?

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

Sales Hacker

NOVEMBER 15, 2017

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Accounts Receivable refers to the amount of money yet to be collected from your customers who purchased a product or subscribed to a service.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! We’d hate for that to happen to you.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Casey Accidental

DECEMBER 11, 2023

In a previous post , I talked about how product work post-product/market fit shifts from zero to one innovation to features, growth, and scaling work. And if the market is growing fast, market growth can frequently drive enough company growth on its own, like, say, Shopify with ecommerce. You can read parts 1 and 2 here and here.

Payments 113

Payments Scale Payment Solutions Technical Review 113

SaaStr

AUGUST 26, 2022

I just thought that if there was anybody left at the end of day two that had anything they wanted to talk about, scaling SaaS, fundraising, hiring, anything, and I could be helpful, we could do a little extra Q&A. Now there are 20 or 30 public SaaS companies we can learn from. But the downturn in SaaS, at best, is uneven.

Sales Hiring 194

Sales Hiring Scale Sales Recruiting Scaling 194

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So I think that is somewhat of a good news in this in that SaaS businesses are sticky.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. This is a mobile solution for SMB’s to send an invoice and get paid. What I love about SaaS as a product person is that it’s a longterm value exchange. Want to see more content like this?

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

OCTOBER 31, 2023

They learned from some of the biggest in SaaS — Aaron Levie and Jeff Lawson. Before Navan, there were different apps for managing expenses, events and meetings, payments, etc. The new app was extremely customer-focused and solved problems for people, like Doordash or Netflix might do, but within Enterprise and SMB.

Payment Solutions 208

Payment Solutions Payments Travel Scale 208

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. What questions must you ask?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

Sales Hacker

JANUARY 21, 2020

Angus is an amazing person — who never went to college. SMB Sales & SDRs at (Smaller) Scale [18:20]. Angus is an amazing person — he never went to college. This week on the Sales Hacker podcast, we speak with Angus Davis , VC and Partner at Foundation Capital. Show Agenda and Timestamps. Show Introduction [00:09].

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153

SaaStr

JULY 26, 2019

In Today’s Episode We Discuss: * How Eric made his way into the world of startups and SaaS. What were the biggest challenges in the process? * How has Eric seen his role evolve with the scaling of the team? How does one create and retain accountability and ownership at scale? * What was the founding moment with Zylo?

Sales Hiring 141

Sales Hiring Scale SaaS Payments Payment Services 141

Aaron Beashel

MARCH 9, 2018

I’ve been fortunate to work in a number of SaaS businesses in my career. In the case of a B2B SaaS company, your Go To Market model outlines the way in which you acquire customers. Some of them, like InVision and SafetyCulture, seemed to just grow naturally without any help. In others however, growth has seem like a slog.

Scale 192

Scale SaaS Payments B2B Strategy 192

Intercom, Inc.

JANUARY 23, 2020

The faster you grow, the more likely you are to achieve long-term success (and actually survive long enough to scale). Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

SaaStr

MARCH 13, 2020

Prior to Pipe, Harry co-founded Skurt raising over $11M in the process before being acquired by Fair.com. In Today’s Episode We Discuss: * How Harry made his way from the UK to founding one of Silicon Valley’s hottest SaaS startups with the founding of Pipe. * Harry has also angel invested in the likes of BreathePod and Try.com.

SaaS Payments 212

SaaS Payments Payment Methods Finance Payments 212