Remove Marketplace as a Service Remove Startup Remove VP of Engineering
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How Yelp drove down churn by building up customer success

Intercom, Inc.

That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. Listen to the full episode above or check out Kayti’s key takeaways below.

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ChurnZero’s 10 Customer Success Leaders to Watch in 2022

ChurnZero

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

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GTM 140: How Microsoft Scaled from $600M to $5B: The Enterprise Playbook with Hayden Stafford

Sales Hacker

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy.

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BarbAIrians at the Gate: The Financial Opportunity of AI

Andreessen Horowitz

Cromwell, Teldar Paper has 33 different vice presidents, each earning over 200 thousand dollars a year. One thing I do know is that our paper company lost 110 million dollars last year, and I’ll bet that half of that was spent in all the paperwork going back and forth between all these vice presidents.”

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25% of B2B SaaS Sales Are Headed to Cloud Marketplaces

OpenView Labs

Now—a happy consequence—cloud marketplaces are on a similar trajectory of growth and have opened up a powerful go-to-market channel for sellers that you probably haven’t heard of yet. Not to mention 73% of B2B buyers prefer the convenience of digital buying through ecommerce, web direct or marketplaces (more on that later). .

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ChurnZero’s 10 Customer Success Leaders to Watch in 2019

ChurnZero

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. Chris Collins, Senior Vice President and Chief Customer Officer, Ellucian.

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PODCAST 03: Creating a Revenue Model—Why Your CFO Isn’t the DRI

Sales Hacker

How to develop a sophisticated sales recruiting engine. 6) Flipping the framework from startup to scale-up [8:45]. Most recently, she was Executive Vice President reporting to the CEO at Axiom Law, responsible for North America Business, including global marketing and sales strategy. What You’ll Learn. Jess Hunt: Oh, Sam.