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How to Choose SaaS Billing Software

Baremetrics

While running my financial modeling software business Flightpath (Now Forecast+) , we often get the question “Which SaaS billing platform should we use” from our customers. Do you need to build an integration between the platform and your SaaS app? Chargebee and Chargify are examples of turnkey solutions aimed at business users.

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9 Must-Have Integrations to Level Up Customer Success Software

ChurnZero

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. Customer Relationship Management (CRM) Software. Customer Support/Service Software and Ticketing Systems.

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Cognota’s Ryan Austin on Creating an Entire Category (LearnOps)

FastSpring

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It Cognota didn’t necessarily start as a software business.

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SaaStr Podcasts for the Week with Matt Garratt, Trisha Price, David Schmaier, Rob Bernshteyn, and Jason Lemkin

SaaStr

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. I was amazed by the app exchange. I was amazed by how big Salesforce was in the ecosystem. Actually, two.

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Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Our team is in Room 111.

Scale 152
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SaaStr Podcasts for the Week with Chargebee and Glassdoor — November 1, 2019

SaaStr

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Krish Subramanian: We are software engineers by training. Does it have to be in person?

Scale 128
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5 Steps Action Plan to deal with a Big Account Churn

CustomerSuccessBox

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. Such as the conclusion of a project, a poor match, or a firm changing course are considered non-regrettable churn. You may deal with each of these situations by developing a customer offboarding procedure.

Churn 52