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SaaSOps Automation Report 2022: The Rise of Zero-Touch IT

BetterCloud

IT jettisons the tedious, repetitive work—trading it for more engaging and innovative activities. Our research set out to understand organizations at different stages in their automation journey. The path forward—for better data security and IT operational efficiency—is zero-touch automation. The end result for IT?

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12 Customer Success predictions and trends for 2023

ChurnZero

Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys.

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