Valuize Consulting

DECEMBER 22, 2021

We recommend using a combination of external and internal research methods, such as market research, QBRs and customer surveys, to cover your bases. . For each persona, it’s important to gain a deep understanding of their role, urgent challenges, opportunities and how your product addresses these.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. knowledge of market research, consumer feedback, and user requirements. Use appropriate data and a data-driven strategy.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

BetterCloud

JUNE 16, 2022

Our research set out to understand organizations at different stages in their automation journey. By using a well-known market research panel, we surveyed 413 IT professionals who work at organizations that use SaaS for at least 25% of their enterprise applications. SaaSOps Automation Report 2022: The Rise of Zero-Touch IT.

Underperforming Technical Team 59

Underperforming Technical Team Operational efficiency. Innovation Retention 59

ChurnZero

JANUARY 13, 2023

Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value? Organizations tap into customer feedback for free market research.

Trends 98

Trends Customer Success Scale Sales Hiring 98