SaaStr

MARCH 7, 2023

Pepper shares that ICONIQ, a venture capital firm with $10B under management, made fewer investments last year than ever before. A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. What are companies doing today to scale efficiently?

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. Plus, 65% of the average company’s revenue comes from existing customers – so it pays off in the long run to keep them happy. Reduce investment costs.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. While we made the early decision to invest in Customer Success, the structure of the team behind these efforts has evolved over time. It’s effectively a win-win-win for our customers, our retention and our new business. Education team.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

SaaStr

MARCH 15, 2024

Part of the joy for him was being able to tie the two motions together, building an Enterprise business on top of an existing business, and by the time he left Heroku, they had gone from about 5% to 50% of revenue. How do you invest in the positive attributes of the community while protecting that special connection with people?

AI Search 229

AI Search SaaS Advertising Sales Hiring 229

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service. Operational efficiency. The lesson here is to view your products in terms of S Curves and ensure you’re investing in your next greatest hit. Brand equity. Customer data.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Scale 98