BetterCloud

DECEMBER 13, 2022

This post is an excerpt from our guide: “ 10x Your IT Operational Efficiency: A CIO’s Guide to IT Automation.”. CIOs are being asked to accelerate time to value on these new investments, which include SaaS and other cloud-based services. Lately, it seems like the only constant for IT is change. Download the Guide.

Operational efficiency. 52

Operational efficiency. Headcount Cloud Technology 52

SaaStr

MARCH 7, 2023

Pepper shares that ICONIQ, a venture capital firm with $10B under management, made fewer investments last year than ever before. A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. What are companies doing today to scale efficiently?

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. While we made the early decision to invest in Customer Success, the structure of the team behind these efforts has evolved over time. North Star metric. Early on, we decided that our department’s North Star metric would be net retention.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

SaaStr

MARCH 15, 2024

How do you invest in the positive attributes of the community while protecting that special connection with people? The two of them together own their metrics, and on free, it’s 100% MAU. A piece of tactical advice from Adam is to have fewer metrics, not more. This is part of the playbook. It doesn’t. It lies with the customers.

AI Search 229

AI Search SaaS Advertising Sales Hiring 229