Totango

MAY 23, 2019

It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Customer success upsells are critical to your own success.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

SaaStr

FEBRUARY 7, 2020

Listen to the start of the episode for a promo code to our upcoming events! And we really had no revenue to speak of by the time that I had joined. There was an incredible market opportunity and a lot of potential, no revenue and not a lot of money in the bank. You mentioned the community building and the events.

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173

Totango

APRIL 28, 2021

Succeeding in a recurring revenue environment depends on ensuring your customer is continually satisfied, and these best practices will help you do just that. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

Succeeding in a recurring revenue environment depends on ensuring your customer is continually satisfied, and these best practices will help you do just that. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI.

Customer Lifetime Value 88

Customer Lifetime Value Enterprise Product ROI Customer Success 88