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15 Effective Strategies For Retaining Customers in SaaS

User Pilot

Personalize the experiences of your new customers to accelerate their time to value. Provide great customer service to improve customer experience and make your products stand out. Incorporate secondary onboarding to bring hidden features of your product to light and ensure higher customer satisfaction.

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User Adoption in SaaS: Definition, Strategies, Tools, and More

User Pilot

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

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User Adoption in SaaS: Definition, Strategies, Tools, and More

User Pilot

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

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15 Best User Behavior Analytics Tools in 2024

User Pilot

How easy is the integration process? This robust product growth and digital adoption platform does everything, from product analytics to user onboarding, product personalization, and user feedback collection. H4 Key features Event analytics : Tag and track individual features to see how users interact with them.

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Calculating Sales Commissions Shouldn’t Be A Pain In The SaaS

Chargify

The title says it all…calculating sales commission shouldn’t be a pain in the SaaS. Yet, after countless conversations with SaaS sales teams, including our own, we concluded that everyone shares the same sentiment—it IS a pain in the SaaS. . But it is just math, right?

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Customer Onboarding Process: Steps, Best Practices & Templates

User Pilot

The customer onboarding process is essential for product success. The article will teach you how to design an onboarding strategy for your SaaS. We also share onboarding best practices and how Userpilot can help you implement them. Employ onboarding checklists to guide users to activation step-by-step.

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How to Build your Marketing Stack with Gorgias and OpenClassrooms (Video + Transcript)

SaaStr

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? We launched a year ago and we’re based in New York and the team is seven people today.