SaaStr

MARCH 25, 2021

Shopify is #1 in so many market segments, but for “bigger” SMBs BigCommerce (and perhaps less-custom enterprise deployments) is arguably #2 to Shopify. It’s done it by going more upmarket, and better monetizing partners and services. Driving existing customer revenue up more than new logos.

Outsourcing Services 207

Outsourcing Services Payments Merchant Services SaaS Payments 207

SaaStr

DECEMBER 3, 2023

In particular: Hybrid SaaS with payments and fintech usually has far, far lower gross margins than pure software. See, e.g. Shopify, whose blended gross margins with payments even at its scale are still less than 50%. Non-Recurring Revenue Doesn’t Count, At Least Not as Much. Pass-Through Revenue Simply Doesn’t Count.

SaaS Payments 194

SaaS Payments Metrics Payments SMB 194

SaaStr

AUGUST 29, 2022

SMB SaaS has a lot going for it: – Millions of them – Short sales cycles – Easier compete. But, it's often hard to get to $100m ARR selling just to SMBs. sell just to SMBs pic.twitter.com/Po1I2aMaBK. So many VCs and others have gotten more and more excited about SMB SaaS. Enterprise.

SaaS Payments 304

SaaS Payments Scale SMB PayPal 304

SaaStr

APRIL 29, 2021

Shopify’s first quarter revenue: Q1 2021: $989 million Q1 2020: $470 million Q1 2019: $321 million Q1 2018: $214 million Q1 2017: $127 million Q1 2016: $73 million Q1 2015: $37 million Q1 2014: $19 million Q1 2013: $9 million. When you add in payments, i.e. merchant services, NRR for 2018+ is about 110%, based on the below new chart.

Merchant Services 238

Merchant Services Payment Methods SaaS Payments Payments 238

SaaStr

AUGUST 17, 2021

Coupa is one of our favorite enterprise SaaS leaders at SaaStr, and one more folks should know about. It dominates the enterprise segment of a huge space — Spend Management — and completely eclipsed its predecessor, SAP/Ariba, which was an early SaaS leader. Serves both mid-market and enterprise at same time.

Payments 290

Payments SaaS Payments SMB Payment Solutions 290

SaaStr

AUGUST 24, 2022

SMB sales (most of Toast) is very tough to do without a highly efficient and effective sales force. In the enterprise, by contrast, you don’t have to be quite as efficient. #3. At least 20% of your customers from referrals and second-order revenue. #4. 20% of new customers / locations come from referrals.

SaaS Payments 276

SaaS Payments Scale SMB Payment Solutions 276

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. Before Navan, there were different apps for managing expenses, events and meetings, payments, etc.

Payment Solutions 207

Payment Solutions Payments Travel Scale 207

Tom Tunguz

JULY 15, 2019

published the Enterprise Tech 30 last week. It’s a coaches poll of the top enterprise startups broken into early, mid and growth stage. We think of enterprise companies in three layers. Applications are software used by business users. Coaches polls are fun because they provide a different perspective on the market.

Enterprise 193

Enterprise Payments Payment Solutions SMB 193

Tom Tunguz

APRIL 12, 2017

SMB to mid-market to enterprise or straight to enterprise?” Startups that initially target small to medium businesses benefit from several key advantages. First, these businesses are faster to revenue. Second, these businesses tend to be more capital efficient. I can argue in either case.

SMB 103

SMB Enterprise SaaS Payments Sales Hiring 103

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. This is a mobile solution for SMB’s to send an invoice and get paid. Want to see more content like this? Hi, everybody.

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

JULY 20, 2022

Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled. While these aren’t great metrics if Weave was enterprise, they are still solid for SMBs. Many SMB SaaS companies struggle to hit 100% NRR and 80% GRR. A fairly standard SMB price point.

SaaS Payments 228

SaaS Payments Scale Payment Methods Payments 228

SaaStr

JANUARY 31, 2023

The SMB segment of Zoom has stopped growing, so going from ~0% growth to 7% growth actually might end up being huge. Bigger accounts and enterprise pricing in some cases is going up much more: Shopify’s increases are much, much bigger. Because with those apps, we see second-order revenue spread quickly. More on that below.

Pricing 235

Pricing Merchant Services Payment Solutions Payments 235

SaaStr

SEPTEMBER 26, 2019

What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. As soon as the economy went south, SMBs started to simply go bankrupt and/or shut down. And even before they did, panic set in in businesses with no cash reserves. functioned.

SaaS Payments 274

SaaS Payments Sales Hiring Scale SMB 274

SaaStr

MAY 10, 2021

Fast forward to today, and we can add an important nuance to that: a second core product not only helps you grow faster at scale (a bigger TAM), but it drives up NRR and more revenue from your existing customers. Pretty good for SMB SaaS. Box at $800m ARR is about 30% SMB / 70% enterprise, the inverse of Shopify.

Merchant Services 171

Merchant Services SaaS Payments SMB Payment Solutions 171

SaaStr

MAY 26, 2019

Its growth has been more slow-and-steady than traditional rocketship, crossing $69m in Q4 revenues (let’s call that $280m+ in ARR, so soon to be $300m) — growing 17% a year by revenue, and 10% a year by customer count. That is a similar revenue growth rate to Salesforce’s core CRM product. A few learnings: 1.

Scale 227

Scale SaaS Payments Payments Payment Services 227

FastSpring

SEPTEMBER 16, 2022

When FastSpring’s Chief Product Officer Kurt Smith worked with growth-stage to Fortune 100 companies at Accel-KKR, he consistently saw pricing as one of the most essential growth levers they employed to meet their next revenue goal. How FastSpring’s platform allows companies to test their pricing (2 minutes): Full Videos.

Pricing 132

Pricing Payment Solutions Payment Services SaaS Payments 132

Sales Hacker

FEBRUARY 12, 2021

As businesses grow, their software requirements grow as well. An enterprise-level company deals with more complexity in its internal processes, has to manage more people and roles, and needs more data to make informed decisions. At this point, a business needs to look for an enterprise solution that can support its growth.

Payment Solutions 85

Payment Solutions Enterprise Scale Payments 85

Casey Accidental

DECEMBER 11, 2023

Format changes are usually only required around platform shifts already occurring or platform shifts a larger company is trying to drive. This is creating a new value proposition for your existing audience so that you can acquire, retain, and/or monetize them better. I have written more about platforms here. What gives?

Payments 113

Payments Scale Payment Solutions Technical Review 113

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Growth Stage – Scaling the Business, and . Enterprise Stage – Ensuring Future Growth and Relevancy. Usage Fee-Based ARR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Sales Hacker

FEBRUARY 5, 2019

If you have a product that is absolutely crushing it in SMB/mid-market, you may be tempted to dive straight into the Enterprise market. We have worked inside organizations that have successfully transitioned from selling into mid-market to selling into Enterprises. Don’t worry; we even included several examples you can use.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

FastSpring

JANUARY 27, 2022

He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account. How My Marketing Concepts upsells annual payments during trial. Vinay writes, “The benefit of this was huge! Learn more here.

Merchant Services 132

Merchant Services Payment Services SaaS Payments Payment Solutions 132

SaaStock

JANUARY 25, 2019

ContaAzul is a business management platform for small businesses created in Brazil. Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. Vindi is a PCI-certified online payment platform for recurring billing.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Sales Hacker

OCTOBER 16, 2020

Prospecting in the enterprise environment is just different. Enterprise is generally behind the times and slow to move on new ideas. And finding time is tough compared to an SMB executive. So, today, we’re going to cover four prospecting tips for breaking into Enterprise Accounts (plus some bonus tips at the end).

Enterprise 106

Enterprise Payment Methods Payment Services Sales Hiring 106

SaaStr

JUNE 13, 2019

And they were broken down roughly a third, a third, a third by targeting the SMB, the mid-market, and the enterprise. In the SMB, two-thirds use month-to-month, and in the enterprise, you’ve got two-thirds using multi-year. What we notice is that in the enterprise, it’s much more common to retain 90-100%.

Scale 198

Scale SMB Sales Hiring Payment Services 198

Point Nine Land

JANUARY 2, 2019

Don’t hesitate to add in the comment section the platforms I have missed! But many features can be added: user reviews, user ratings, app recommendation, payment integration, co-marketing opportunities, deep product integration, developer portal, etc. a security audit). a security audit). And I don’t think it will stop.

Payment Methods 66

Payment Methods Payment Solutions SaaS Payments Payments 66

Neil Patel

DECEMBER 23, 2020

These zero-dollar-per-month platforms are packed with great features. HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. You’ve got options.

Payment Solutions 139

Payment Solutions Software Review Software Payments 139

SaaStr

MARCH 31, 2022

And if you also look at the platform as a service category, that’s also an additional $50 billion of spend, and that’s typically with those same vendors. Rico Mallozzi: So marketplaces are fundamentally changing, go to market motions for a lot of enterprise technology companies. AWS’s marketplace has seen 1.5

Scale 191

Scale Marketplace as a Service Cloud SaaS Payments 191

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Neil Patel

DECEMBER 8, 2020

Clockify – Best Reporting Features Time Doctor – Best for Employee Monitoring Toggl Track – Best for Holding Everyone Accountable TSheets – Best for GPS Monitoring Tick – Best for SMB Time Management. By integrating with services like Quickbooks and PayPal, these tools can handle the job in a few clicks.

Payment Solutions 140

Payment Solutions Software Payment Methods Payments 140

SaaStr

AUGUST 12, 2022

Have revenue, but early, so like 50K ARR after two months of charging for a product. People were so excited about SaaS when public companies were trading at 30 to 50 X revenue that they would want to take that meeting. Now, revenue’s coming in looking good. Last year offered checks of between five and 10, early.

Scale 187

Scale SaaS Payments Scaling SaaS 187

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 85

Finance Payments Revenue Payment Solutions 85

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Scroll to the right in the table below and filter for integrations to find what works for you. Drive Revenue. Terminus - Account-Based Marketing Platform for Quality Growth. Account Based Selling. Grow Your Pipeline.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

User Pilot

JUNE 29, 2022

This will ultimately boost your revenue as customers will become loyal. Code-free and easy to integrate. Price is more suitable for mid-market and enterprise companies. With Baremetrics, you can easily access key financial metrics and analyze how different groups of customers contribute to the revenue. Geared for SMB.

SaaS Payments 88

SaaS Payments Software Review Payment Solutions Payment Methods 88

Sales Hacker

AUGUST 7, 2020

Enterprise Sales. Allied Air Enterprises. Senior Vice President, Sales SMB. Sales Manager, SMB New Business Acquisition. Managing Partner- Business Sales. Hewlett Packard Enterprise. Enterprise Account Executive. Intrado Enterprise Collaboration. Leadership. Sales Development.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

FastSpring

DECEMBER 7, 2023

But if you’re not dealing in mergers and acquisitions every day like Carl is, you might have a lot of questions about how to best position your business if you’re interested in selling. WP Engine, we’re the world’s most trusted platform for WordPress. And it’s easy from an integration standpoint.

Software Review 144

Software Review Technical Review Development Team Review Branding 144

Neil Patel

NOVEMBER 29, 2020

Fi v e9 – Best for Blended Call Centers Aircall – Best for Collaboration 8×8 Contact Center – Best for Enterprise Dialpad – Best for Startups Talkdesk CX Cloud – Best for Best for Salesforce Integration. Integrations, APIs, and SDKs. Does it integrate with your current security stack?

Payment Solutions 144

Payment Solutions Software Review Payment Methods Software 144

yoursales

JANUARY 29, 2021

Salesforce.com – The Customer Success Platform To Grow Your Business. Salesflare – Simple yet powerful CRM for small businesses selling B2B. Mimiran – More Leads and More Deals for SMB Services Business. Membrain - Complete Platform for Complex B2B Sales. Salesbox - #1 Sales Acceleration Platform.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104