User Pilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Customer retention can help you drive recurring revenue, reduce customer acquisition costs, and drive customer loyalty. Why is retaining customers important in SaaS?

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SaaS Payments Payment Methods Strategy Payments 52

User Pilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Predictive analytics are driving business decisions such as product and marketing strategy. Personalized experiences are becoming standard in the SaaS world.

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SaaS Payments Trends Payment Solutions Payment Methods 89

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies. Bad customer service. Provide proactive customer service. Poor onboarding.

Churn 77

Churn SaaS Payments Payment Solutions Payments 77

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Helps users adopt advanced features with a continuous onboarding process.

SaaS Payments 87

SaaS Payments Churn Underperforming Technical Team Payment Methods 87

User Pilot

APRIL 29, 2024

TL;DR Segmentation is a process of grouping customers by shared characteristics. Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. Userpilot is a product growth platform with advanced segmentation features. Let’s dive in!

Payment Solutions 79

Payment Solutions SaaS Payments Payment Methods Payments 79

User Pilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. It also explores 15 strategies that help UX designers build trust in potential users. But, trust is a difficult concept to define or quantify.

Payment Methods 85

Payment Methods SaaS Payments Strategy Payment Services 85

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. But, as a software platform, what value added services should you be considering? And when should you start thinking about these solutions and infusing them into your payment ecosystem and experience?

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

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SaaS Payments Management Customer Lifetime Value SaaS 76

Chart Mogul

DECEMBER 4, 2020

And is Stripe a good choice as your billing and payment provider? When Stripe was launched in 2010, dealing with payments online wasn’t a straightforward matter. Fast forward 10 years and setting up shop and accepting payments has become a lot easier, thanks to a large extent to Stripe. Is Stripe worth $100B?

Payment Methods 52

Payment Methods Payment Services Payments Payment Solutions 52

Payrix

FEBRUARY 21, 2024

Software companies embark on their embedded payments journey only to discover they’ve underestimated the complexity that’s involved and struggle to launch. If you’re thinking about Embedded Payments for your platform, make time to listen to this episode of the PayFAQ Embedded Payments podcast.

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Payments Merchant Services Embedded Payments Payment Services 100

User Pilot

FEBRUARY 7, 2024

Your SaaS product’s free trial conversion rate is one of the most important growth metrics to track. That’s because an integral component of the product-led growth strategy is your ability to convert a free trial user into a paying customer. The average conversion rate for SaaS companies varies between 18.6%

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User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue. Get a demo now!

Onboarding 71

Onboarding SaaS Payments Payment Services Payment Solutions 71

Panintelligence

FEBRUARY 7, 2024

As innovation in Fintech SaaS increases, so does the pressure to safeguard sensitive data. In this blog, we're going to dive into how to strengthen the Fintech SaaS cyber security frameworks. But Andy says Fintech SaaS is hitting a big challenge: mixing innovation with tight security. Keen to get started? Let’s jump in.

Payments 52

Payments Data Payment Services Payment Solutions 52

Frontegg

MAY 27, 2021

Besides it’s proven business results, this strategy helps empower end-users to get the best possible product for their needs. In a nutshell, companies adopting the PLG strategy need to solve the users’ problems instantly – look at it as an on-demand demo that needs to convince the end-user. Best For: Product Adoption.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. Putting together a winning strategy is tricky, but not impossible.

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Payments Embedded Payments Merchant Services SaaS Payments 100

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 73

SaaS Payments Strategy Payment Solutions SaaS 73

FastSpring

NOVEMBER 3, 2021

This process is normally straightforward, but in this case, we ran into a delay. Even though it wasn’t our fault, the delay meant this company might not be able to process existing subscriptions for several days — a poor way to start a relationship with a new software-as-a-service company. Note: FastSpring is the No.

Merchant Services 136

Merchant Services B2B Payment Solutions SaaS Payments 136

Buffer Resources

AUGUST 16, 2023

For us, that’s a rewarding indication we’ve stayed true to our mission and strategy to support small businesses. We have intentionally chosen not to go up-market and serve enterprise customers, but rather we are committed to helping small businesses and ambitious individuals grow their brands on social media.

Merchant Services 75

Merchant Services Payment Services Payment Features Payments 75

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 89

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 89

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 62

SaaS Payments Strategy Payment Solutions SaaS 62

Baremetrics

AUGUST 30, 2021

This platform is free to use, but how will my private data be handled? These are very important questions to be asking, and show that we’ve gotten wise to some of the more questionable marketing tactics and business practices we’ve been subjected to over the decades. Great, but is it actually good value, and do I really need it?This

Payment Methods 98

Payment Methods SaaS Payments Strategy Marketing 98

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. 15% is a good free trial conversion rate for SaaS products. Userpilot can help.

Strategy 77

Strategy SaaS Payments Payment Solutions Payment Methods 77

Baremetrics

OCTOBER 10, 2021

Inbound marketing is the process of getting potential clients to find your company. It is not enough to just get as many eyes on your site as possible (although that is nice)—you need to get those visitors with needs that your platform meets. Whatever marketing strategy you choose, use Baremetrics to monitor your sales data.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

SaaStr

MARCH 31, 2022

What you’ll see in that cloud spend box is actually Gartner’s 2020 estimate for infrastructure as a service spending for companies, which was $50 billion. And if you also look at the platform as a service category, that’s also an additional $50 billion of spend, and that’s typically with those same vendors.

Scale 215

Scale Marketplace as a Service Cloud SaaS Payments 215

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. 3) Almost any business in the world needs this or that software for its own needs. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Tom Tunguz

DECEMBER 6, 2015

SaaS Enabled Marketplaces employ elegant business models. They are verticalized SaaS companies that manage a marketplace to create winner-take-all market dynamics. SEMs can generate revenue in four ways: charge the buyer and/or supplier a software fee & charge the buyer and/or supplier a marketplace fee.

SaaS Payments 100

SaaS Payments Pricing Outsourced Development Payment Solutions 100

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. Business to Consumer (B2C). SMM SaaS Company Overview & Market Dynamics. Enterprise.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. So, what are some of those strategies for professional service organizations?

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SaaS Payments Payment Services Technical Review Payment Methods 59

ProfitWell

JUNE 27, 2019

Certain factors need to be accounted for when billing this way, and using an effective pricing strategy becomes crucial to success. Today we’re taking a look at what recurring billing is, some of the pros and cons for both merchants and customers, and how to optimize your recurring billing strategy to maximize revenue and minimize churn.

Merchant Services 76

Merchant Services Payment Features Payments SaaS Payments 76

User Pilot

JUNE 29, 2022

This data enables product managers, customer success, and marketing teams to detect friction points and unravel product growth opportunities. The customer segmentation process will allow you to create personalized in-app experiences and onboarding flows tailored to users’ specific cases. What can a customer segmentation tool provide?

SaaS Payments 89

SaaS Payments Software Review Payment Solutions Payment Methods 89

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Why focus on the FinTech onboarding process?

Onboarding 91

Onboarding Payment Services Customer Success Payment Solutions 91

Chargify

MARCH 25, 2019

Recurring subscriptions are becoming the norm in the business world, and for good reason. Subscription services give the end user control over costs and employee access, without the cumbersome contracts. But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. The Problem Our Situation What Causes Churn Mindset : Our guiding principles on churn Strategy: How to reduce customer churn to 5% Phase 1 Phase 2 Phase 3 Pulling it All Together. The benchmark customer churn for SaaS for SMBs is 5%.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Re-tune Your Digital Engagement Strategy.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

Unbounce

MAY 27, 2021

After more than 20 years in the business, independence still matters for CD Baby. That means anyone can use their service—from Grammy-winning artists to newbies who recorded a song on their laptop. Artists upload their music, send all the metadata required for proper tracking and payment, and the rest happens on the CD Baby portal.

Artificial Intelligence 139

Artificial Intelligence Scale SaaS Payments Payment Methods 139

OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. The critical difference is that they’ve discovered how to make strategy development faster, pragmatic and more agile by focusing on four key principles. At a Glance.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52