SaaStr

NOVEMBER 29, 2020

Start-ups aren’t democracies, no matter what some employees may think. The CEO is the CEO, and the founders are the founders. But start-ups also aren’t IBM or Cisco. Or even, anything like DropBox or Slack or Box or Hubspot, not organizationally at least. From 1-10 employees, it’s a family. After 150 or so, somewhere in there, it starts to become a traditional hierarchical structure.

Part-Time VPE 273

Part-Time VPE Sales Hiring CTO Hire Scale 273

Frontegg

NOVEMBER 29, 2020

Let’s look closely at the basic tools necessary to ensure the smooth engagement, onboarding and retention of your customers and users. In this post we will review the basic “must-have” processes and product features that every SaaS product needs in order to focus on their customers and keep their users engaged. Product Support. Throughout the onboarding process your customers are going to need tech support, human support and any other online resources that are available.

SaaS 98

SaaS Software Review Social Media Technical Review 98

Kellblog

NOVEMBER 29, 2020

Last month I presented Unlearning As You Scale at Costanoa Ventures 2020 Costanoa CEO UnSummit. In response to several requests for a live recording of the presentation, I sat down this weekend and recorded the following. Key topics discussed: How to properly apply the popular Silicon Valley adage, “the folks who got you here aren’t the ones to take you to the next level.” How to generalize that adage to not only people, but systems, processes, and strategies.

Scaling 95

Scaling Strategy Startup Development 95

Frontegg

NOVEMBER 29, 2020

When building your basic SaaS product, you will need to face many different stages of development in order to make sure you are ready to enter the market. If you are reading this, you probably have already started on your SaaS journey and you may even be searching for resources or ideas to guide you. You will need to know what the industry standards are in order to be successful and at par with other saas companies in your industry and class.

Outsourcing Services 98

Outsourcing Services SaaS Payments Payment Solutions Payments 98

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Hull

NOVEMBER 29, 2020

Today’s martech stacks are bigger and more inflated than they were the year before. While each new tool opens doors for growth and engagement, from an operations perspective, they also introduce a new set of complexity and questions. One challenge in particular involves managing unsubscribes and opt-out requests across multiple tools. It’s not uncommon for your prospects and customers to engage with and receive messages from your company through several different systems: your marketing automati

Management 88

Management Communication Engagement Data 88

Hull

NOVEMBER 29, 2020

Today’s martech stacks are bigger and more inflated than they were the year before. While each new tool opens doors for growth and engagement, from an operations perspective, they also introduce a new set of complexity and questions. One challenge in particular involves managing unsubscribes and opt-out requests across multiple tools. It’s not uncommon for your prospects and customers to engage with and receive messages from your company through several different systems: your marketing automati

Management 52

Management Communication Engagement Data 52

SaaStr

NOVEMBER 29, 2020

Q: What do you discuss in your daily scrum? We’ve done a non-engineering scrum since Covid, and taken the basic idea of a stand-up to work across all functional areas in our small team at SaaStr. Our modified structure is: 7:30–8:00am. M-Fri. Check in on Slack. Everyone shares Top 3 bullet points of what they are working on for the rest of the day. 1:30–2:00pm.

Engineering 158

Engineering 158