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SaaS Is Growing Up: 4 Business Model Changes To Adopt with Notion Capital

SaaStr

Some of the changes we’ve seen in the last year or two include: CAC reduction Headcount optimization Price complexity Quality of revenue A different environment means a different strategy, and Notion Capital lays out four business model changes that could be helpful based on what peers are doing. You don’t want to be there.

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$1M to $100M in 20 Months, The Hard Part: How Everything Breaks in Hypergrowth with Deel Co-Founder & CRO Shuo Wang (Video)

SaaStr

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance. Trust the process.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. All without burning out your team or budget. It includes: Live chat. Team Inbox.

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4 ways your support team can boost efficiency and do more with less

Intercom, Inc.

Having to cycle through multiple apps to get answers or find the relevant customer data you need to provide personalized help doesn’t just slow your business down; it slows your customers down, too. But while customers understand the value of personal, human support, they also know that not every question needs a human touch.

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UX Analytics 101: How to Collect and Use User Data in SaaS

User Pilot

How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Always use both UX analytics quantitative and qualitative data for better insights. What does the term UX analytics stand for?

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SaaS Financial Plan 2.0

The Angel VC

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

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Founders: Before You Hire a Sales Team, Consider These Options

Sales Hacker

The founder is uniquely positioned to connect with buyers Also, as a startup founder, you’re in the best position to reach out to prospects online or in person through your professional network. As a result, you’ll be able to focus on their needs and deliver personalized experiences early on. And this is a big deal.