ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake.

Customer Success 97

Customer Success Headcount Finance Leadership 97

SaaStr

MARCH 15, 2024

There’s a tendency to get lost in the data and think the answers lie there. His focus is not on operational efficiency but on operational proficiency. We’re in the early days in terms of how it changes how a business operates and unlocks. The two of them together own their metrics, and on free, it’s 100% MAU.

AI Search 235

AI Search SaaS Advertising Sales Hiring 235

SaaStr

MARCH 7, 2023

PST, to unveil the data behind effective scaling. A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend.

Outsourcing Services 161

Outsourcing Services Scaling Venture Capital Forecasting 161

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake.

Customer Success 59

Customer Success Headcount Finance Leadership 59

ChurnZero

DECEMBER 2, 2022

I recognize that for a lot of you, your customer base may not always understand that, and so that’s why it’s critically important for your leadership to be out there talking to your customers, discussing the “why,” and explaining how this is going to be a better service model for them. We want highly skilled CSMs in each segment.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The same is true of data - data informs decision-making, but doesn’t replace it. Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Customer data. Operational efficiency. Brand equity. Economies of scale. Personalisation.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213