Intercom, Inc.

AUGUST 26, 2020

With more than half (52%) of companies planning to reduce the size of their team as a result of the current economic downturn, support leaders are turning to technology, not headcount, to scale their efforts. In fact, 55% of support leaders plan to increase their spend on technology in the coming year. Learn more here.

Trends 233

Trends Scale Headcount Technology 233

Intercom, Inc.

MAY 9, 2018

It’s easy when R&D, Marketing, Sales and Finance all fit in a single room and two pizzas are sufficient to feed everyone. It’s simple math: if everyone has to be involved in every decision, doubling your headcount quadruples the distinct conversations needed. Market research. Obviously this doesn’t scale well.

Scale 182

Scale Sales Hiring Headcount Scaling 182

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. First, digital CS will become a way of life due to flat or reduced headcount. Organizations tap into customer feedback for free market research.

Trends 98

Trends Customer Success Sales Hiring Scale 98