FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. As a merchant of record (MoR) , FastSpring handles payment processing while carrying the responsibility of ensuring legitimate transactions.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

SaaStr

MAY 4, 2022

Market trends: why is it easier than ever to build an online business? Despite all these growing pains, it’s still never been a better time for online businesses. The explosion of low and no-code solutions. You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix).

Payment Features 207

Payment Features Payment Services Payment Solutions Outsourcing Services 207

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. Let’s get started!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

APRIL 24, 2024

In this article, we’ll share everything you need to know for increasing customer renewals. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success.

SaaS Payments 91

SaaS Payments Retention Payment Services Payment Solutions 91

User Pilot

JANUARY 11, 2024

Personalize the onboarding experience to highlight features that help each user achieve their primary goal. Use automation to provide personalized user support and drive customers through the onboarding experience. Use automation to provide personalized user support and drive customers through the onboarding experience.

Onboarding 103

Onboarding Payment Services Customer Success Payment Solutions 103

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional.

Customer Success 101

Customer Success Payment Methods Payments Payment Services 101

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

User Pilot

APRIL 16, 2024

When it comes to product engagement , it’s important to find the right software with all the features you’ll need for each touchpoint across the user journey. WalkMe product tours let you build interactive walkthroughs with low-code/no-code UI patterns. Coded customization. Drag-and-drop editing.

Software Review 52

Software Review Payment Solutions Systems Review Technical Review 52

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

User Pilot

JULY 6, 2023

TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. Get a Userpilot Demo and see how you can effectively measure customer loyalty and satisfaction. What is SurveyMonkey?

Payment Solutions 95

Payment Solutions Payment Methods Software Review Payments 95

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 91

Payment Methods Payment Solutions Payment Services Payments 91

Baremetrics

FEBRUARY 2, 2021

Deciding between Stripe vs. Chargify for your online payment processor? In this article, we’ll give you a full Stripe vs. Chargify comparison, including features, pricing, reviews, and more, so you can make the choice that’s right for your business. Table of Contents. BE HONEST How well do you know your business?

Payment Services 69

Payment Services Payment Methods Technical Review Payments 69

FastSpring

JANUARY 29, 2021

Skip ahead: Made PSD2 Compliance Easy for Global Sellers Early Access Launch of FastSpring Quotes for B2B Sales Enhanced Our Platform for Faster Seller Onboarding Improved global ecommerce for cross-border selling Shortcuts and Tips From the FastSpring Team Self-service and documentation Updates. Made PSD2 Compliance Easy for Global Sellers.

Merchant Services 78

Merchant Services Payment Services Payment Methods compliance 78

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. … The Customer Success Book.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Intercom, Inc.

APRIL 2, 2020

Like so many of our peers, we were due to attend SaaStr 2020 a few weeks back, and we’d lined up interviews with some of the incredible speakers who would have been there. Tom Ronen , Head of Customer Success at Monday.com. So we can manage the platform and the software totally remote.

Payment Methods 260

Payment Methods SaaS Payments Merchant Services Payment Services 260

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Below you'll be able to review which CRMs fit your existing technology environment.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

User Pilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Userlane is a no-code digital adoption platform used to measure how employees use applications, identify areas for improvement, and offer real-time guidance directly within any application. Let’s get started!

Software Review 52

Software Review Technical Review Pricing Systems Review 52

User Pilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Userlane is a no-code digital adoption platform used to measure how employees use applications, identify areas for improvement, and offer real-time guidance directly within any application. Let’s get started!

Software Review 52

Software Review Technical Review Pricing Systems Review 52

User Pilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. However, in the case of Mixpanel, tagging a feature requires coding.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. In addition, with HelpHero, you can easily create and customize walkthroughs without coding. Coding/scripting : You can code your event tracking the way you want it. Let’s get started!

Software Review 52

Software Review Technical Review Systems Review Payment Solutions 52

User Pilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. In addition, with HelpHero, you can easily create and customize walkthroughs without coding. Coding/scripting : You can code your event tracking the way you want it. Let’s get started!

Software Review 52

Software Review Technical Review Systems Review Payment Solutions 52

User Pilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. How to collect customer behavioral data?

Payment Methods 90

Payment Methods Payment Solutions SaaS Payments Payment Services 90

User Pilot

OCTOBER 30, 2023

There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. Basically, every user interaction is an event, and this can be everything that the user does in the app or on the website, for example, clicking on a button, completing a form, viewing a page, closing a pop-up window, etc.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

User Pilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Lou Assist is a product adoption tool built by the customer success platform Totango. A/B testing : The ability to test different message content, formats, or delivery methods to determine which is most effective.

Payment Solutions 52

Payment Solutions Software Review Pricing Payments 52

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. Phone calls.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

Totango

FEBRUARY 9, 2022

First, we’ll review what contract renewal is and what it means to automate the process. Automated procedures also may be set up to reach out to customers who fail to renew. These factors underscore the importance of sending reminders to allow customers to review their renewal options. Payment Gateways.

Outsourced Development 94

Outsourced Development Payment Services Payment Solutions Retention 94

User Pilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Lou Assist is a product adoption tool built by the customer success platform Totango. You can also use the Segment integration to go code-free but you’d need to upgrade to paid. Let’s get started!

Software Review 52

Software Review Payment Solutions Pricing Technical Review 52

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Also we're seeing early success with this non-suite player's ability to act as a suite as part of a workflow using Zapier. centric CRM.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

User Pilot

JANUARY 26, 2023

Celebrate customer success with gamification. Send payment reminders both through email and in-app to prevent involuntary churn. Check product usage analytics to identify at-risk customers and contact them for help. Collect feedback and act on it to make customers feel heard. What is customer loyalty?

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

Panintelligence

FEBRUARY 7, 2024

Our own SaaS originated as an internal solution for a leading payment gateway provider. The origins of Fintech SaaS From its origins as a B2C payment enabler to a staple across insurance, lending, compliance and more, Fintech SaaS now boasts a solid foothold within B2B and B2B2X markets. Let's get into it! Combine this with the 4.6/5

SaaS Payments 75

SaaS Payments Payments Technical Review Payment Services 75

User Pilot

OCTOBER 30, 2023

There are plenty of tools for user behavior analysis on review sites, but they don’t make the choice any easier. responds to questions like: What attracts the attention of customers, and what goes unnoticed? Which specific aspects of your website or app frustrate them? Let’s compare them!

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Lou Assist is a product adoption tool built by the customer success platform Totango. Lou Assist lets you build no-code onboarding checklists, target specific segments, and view checklist analytics.

Software Review 52

Software Review Technical Review Pricing Systems Review 52

User Pilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Lou Assist is a product adoption tool built by the customer success platform Totango. Let’s get started! Try Userpilot GET A DEMO 14 Day Trial No Credit Card Required What is Lou Assist?

Software Review 52

Software Review Technical Review Systems Review Pricing 52

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

User Pilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Lou Assist is a product adoption tool built by the customer success platform Totango. The option to customize your self serve portals to match your brand’s branding, i.e., color palette, style, and fonts.

Payment Services 52

Payment Services SaaS Payments Software Review Pricing 52

User Pilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Lou Assist is a product adoption tool built by the customer success platform Totango. Lou Assist lets you build no-code tooltips, adjust the positioning to match your UI, and target specific users or segments.

Software Review 52

Software Review Pricing Technical Review Payment Solutions 52

ChurnZero

MARCH 22, 2022

Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary. Reducing customer friction points means minimizing effort for your customers and, in the long run, maximizing revenue for you.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98