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Scaling The Top SMB SaaS Companies: What It Takes with GGV Capital Managing Director Jeff Richards and GGV Capital Partner Tiffany Luck (Pod 647 + Video)

SaaStr

Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. Everyone was stuck in place and online was the answer.

Scale 197
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Generating growth: Insights from a former software company CRO | Episode 37

Payrix

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. Plus, he provides an inside look at what software success looks like with real-world examples. And the other one is NRR and LTV.

Payments 130
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What The Downturn Will Probably Look Like in SaaS

SaaStr

What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. As soon as the economy went south, SMBs started to simply go bankrupt and/or shut down. Anyone processing a lot of SMB and credit-card deals saw churn probably double.

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Predictions for Customer Success in 2019

ChurnZero

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

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How to Calculate LTV (And Why It’s Important)

FastSpring

Tracking your LTV/CAC ratio allows you to spend the right amount on customer acquisition while still making a profit. Focuses on Loyal Customers. Knowing how much it costs to bring a customer on board—and how much they’re worth—is key. A customer spends $50 every month at their favorite online clothing store for 5 years.

Scale 144
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10 Best Customer Segmentation Tools for SaaS Businesses in 2022

User Pilot

Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc. What are the benefits of customer segmentation tools? Geared for SMB. No self-service.

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Predictions for Customer Success in 2019

ChurnZero

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?