OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Stax

DECEMBER 20, 2023

Although credit cards have been around since the 1950s, in recent years, they’ve started to dethrone cash from its position as king of payment methods. With a whopping 84% of American adults owning at least one credit card (the average is 3 credit card accounts per person), card payments reached $9.43 trillion in 2021.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

Payment Methods 205

Payment Methods Merchant Services Scale Payments 205

SaaStr

AUGUST 9, 2019

When should one look to hire their first customer success reps? I know there’s everything written about how 57% or 68% of the buyer journey is done before they engage a salesperson because so many people are researching online. It’s not an SMB where you’re getting volumes of 100 a day.

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. How My Marketing Concepts upsells annual payments during trial.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

SaaStr

OCTOBER 29, 2019

We’re going to talk about matching price to value, and I’m going to share some lessons from my time as both an operator and an investor. This is a mobile solution for SMB’s to send an invoice and get paid. What I love about SaaS as a product person is that it’s a longterm value exchange. Hi, everybody.

Payments 101

Payments Pricing Compensation SaaS Payments 101

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Also we're seeing early success with this non-suite player's ability to act as a suite as part of a workflow using Zapier. One Simple Price.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

Sales Hacker

NOVEMBER 15, 2017

Average Sale/Selling Price. Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . Customer Relationship Management. Customer Success.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

JUNE 16, 2020

Companies were very focused on customer success, retaining existing customers just checking in, seeing how customers were doing, assessing the health of the business, assessing the health of their own employees, really focusing on upsell, closing existing deals, and not as much focusing on top of the funnel.

Sales Hiring 157

Sales Hiring Scale SaaS Payments Payment Services 157

Point Nine Land

JUNE 18, 2023

Cohort analysis is a powerful method used to analyze groups of customers and their behavior over time. Grouping is usually done based on when a customer has signed up or converted into a paying customer. By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Sales Hacker

JANUARY 21, 2020

Angus is an amazing person — who never went to college. After graduating from high school, he moved out to Mountain View to work at Netscape, the first massive modern internet success story, with Marc Andreessen. Success without College [2:46]. SMB Sales & SDRs at (Smaller) Scale [18:20]. Show Agenda and Timestamps.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

Sales Hacker

FEBRUARY 5, 2019

If you have a product that is absolutely crushing it in SMB/mid-market, you may be tempted to dive straight into the Enterprise market. SMB and Mid-Market orgs don’t have an analytics department with data scientists, so the technology fills the gap. SMB products tend to have similarly less flexibility or customization capability.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

SaaStr

OCTOBER 4, 2019

How does the product build in the early days differ when building for SMB vs enterprise? Why does Jeppe believe that building for SMB makes it easier to build a great culture internally? How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? What changes? * What are the challenges?

Scale 118

Scale SaaS Payments SMB Sales Hiring 118