Remove Customer Success Remove Headcount Remove New CTO
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The New Economics Of Customer Success: Showcasing The ROI Of Customer Success To Your CFO

Valuize Consulting

Customer Success Is A Growth Engine. You Just Need An Effective Customer Success Metric To Prove It. For example, in Sales, you can take your Annual Revenue Target, divide it by the Projected Revenue Attainment Per Headcount (factoring in some ramp time) and out comes a Headcount projection.

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What's the ROI of your mom?

ProfitWell

That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization. Weekend Wisdom.

Scale 43
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GTM 137: The Biggest Business Turnaround You’ve Never Heard Of & The Growth Levers to Pull When Things Go Wrong

Sales Hacker

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Cassie Young is a General Partner at Primary Venture Partners, a $1B AUM early-stage venture capital firm in New York that has backed category-defining companies such as Chief, Alma, K Health, Latch, Alloy, Dandy and Vestwell.

Scale 75
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GTM 125: From Flip-Flops to a $500M Exit as CRO, Secrets to Scaling with Martin Roth

Sales Hacker

It’s in New York. The other thing is, I live in New Orleans. Levelset was the only venture-backed company in New Orleans. They can influence customer success if that’s not part of the revenue or they can influence marketing. I remember there was this podcast. Bowery Capital. There is no secret.

Scale 110