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CustomerSuccess Is A Growth Engine. You Just Need An Effective CustomerSuccess Metric To Prove It. For example, in Sales, you can take your Annual Revenue Target, divide it by the Projected Revenue Attainment Per Headcount (factoring in some ramp time) and out comes a Headcount projection.
That’s what David Apple—customersuccess and sales guru at Notion— is asking. Along with: What’s the ROI of your customersuccess manager? But we know customersuccess reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization. Weekend Wisdom.
The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Cassie Young is a General Partner at Primary Venture Partners, a $1B AUM early-stage venture capital firm in New York that has backed category-defining companies such as Chief, Alma, K Health, Latch, Alloy, Dandy and Vestwell.
It’s in New York. The other thing is, I live in New Orleans. Levelset was the only venture-backed company in New Orleans. They can influence customersuccess if that’s not part of the revenue or they can influence marketing. I remember there was this podcast. Bowery Capital. There is no secret.
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