ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

User Pilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. With that in mind, we thought we’d take a look at the best customer success tools. of customer success tools out there, and it can be hard to know which is the right one for you. Let’s jump in… What are customer success tools?

Customer Success 68

Customer Success SaaS Payments Payment Solutions Scale 68

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Why is Automation important to scale Customer Success? Especially if you’ve thousands of customers. Managing your customers and their success path as a SaaS company is a meticulous process.

Scale 52

Scale SaaS Payments Customer Success Scaling 52

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. What is customer churn?

SaaS Payments 90

SaaS Payments Churn Underperforming Technical Team Payment Methods 90

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. A higher revenue growth rate generally indicates positive business performance.

Sales Hiring 92

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 92

User Pilot

JUNE 28, 2023

Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue. However, the company was facing a major issue: new members weren’t uploading their CVs to the platform. Get a demo now! Source: Osano.

Onboarding 73

Onboarding SaaS Payments Payment Services Payment Solutions 73

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

User Pilot

DECEMBER 19, 2023

TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. Boost revenue : Lastly, all the above factors combine to increase revenue.

SaaS Payments 79

SaaS Payments Management Customer Lifetime Value SaaS 79

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Opt-out free trial: Requires users to submit their payment details upfront before accessing the product. Trials can be tricky. There’s also the cost implication.

SaaS Payments 77

SaaS Payments Payment Methods Strategy Payment Solutions 77

Totango

MARCH 26, 2019

Rather than focusing on just the initial transaction, this method emphasizes continued customer success growth to foster customer loyalty and stable profits for years to come. Elements that Drive Customer Success Growth. Increase Customer Retention. And if a customer does cancel, find out why.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

SmartKarrot

MARCH 23, 2023

Apply here: [link] Role: Customer Success Representative Location: Irvine, CA, United States (Remote) Organization: Vert Energy Group As a Customer Success Repreentative, you’ll bringing on new clients. Demonstrating our SaaS platform online. Sell customers on the benefits of the Robin AI platform.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service. Drive customer success with contextual in-app guidance.

Churn 80

Churn SaaS Payments Payment Solutions Payments 80

SmartKarrot

NOVEMBER 3, 2022

Director, Customer Success & Onboarding Location: Remote, United States Organization : Upside As a Sr. Director of Customer Success, you will help to scale the Merchant Success function at Upside with a team of specialists dedicated to merchant onboarding, adoption, and education.

Merchant Services 19

Merchant Services Customer Success Sales Recruiting Sales Hiring 19

Sales Hacker

JULY 18, 2022

Automate these 5 processes to boost customer retention. Educational sequences. One surefire road to customer churn is the customer not knowing how to use the product. Product friction is a measure of the customer’s learning curve. Send them from Customer Success Managers.

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

User Pilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. TL;DR Customer retention is a measure of a company's ability to keep its customers over a period. Provide your customers with self-service support with Userpilot.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

SmartKarrot

APRIL 21, 2022

Role: VP, Customer Success Location: Pleasant Grove, UT, US (Hybrid) Organization: Whistic As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Maintain a high level of knowledge and understanding of the industry, business, market.

Customer Success 19

Customer Success Payment Services Payment Methods Payments 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Process milestones for the customers and employees to work toward.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

SmartKarrot

APRIL 21, 2023

In today’s competitive business landscape, organizations need to constantly analyze and optimize their revenue streams to stay ahead of the game. This is where revenue intelligence comes into play, helping companies to gain valuable insights into their revenue performance, identify growth opportunities, and drive profitability.

Deferred Revenue 10

Deferred Revenue Payments Revenue Payment Solutions 10

Baremetrics

AUGUST 5, 2021

Monitor important subscription events as they happen with the Live Stream Keep an eye on signups, cancellations, payments, upgrades, and more. Recover and Cancelation Insights: By now you may have noticed that those failed payments from customers are more impactful than you originally thought. Everyone uses metrics differently.

SaaS Payments 98

SaaS Payments Payment Features Payment Services Payments 98

User Pilot

JUNE 29, 2022

Customer segmentation software is a tool that allows you to segment customers based on shared characteristics such as their in-app behavior, the NPS score, completed milestones in the customer journey, etc. What are the benefits of customer segmentation tools? What can a customer segmentation tool provide?

SaaS Payments 92

SaaS Payments Software Review Payment Solutions Payment Methods 92

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Collecting referrals from businesses when possible.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

ChurnZero

OCTOBER 5, 2022

In times of economic uncertainty, customer churn is one of the top operational risks facing any subscription-based company. While it may be tempting to resort to Hail Mary tactics (such as deferred payments and discounts) to reduce churn, you must instead focus on sustainable and scalable retention strategies.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

ChurnZero

MARCH 22, 2022

Reducing customer friction points means minimizing effort for your customers and, in the long run, maximizing revenue for you. Identifying customer friction points. As your customer comes closer to completing a purchase, the fewer hurdles, the better. Also, think about offering multiple payment options.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

OPEXEngine

FEBRUARY 22, 2022

In this article, one in a series of three covering each of these SaaS customer categories, we will focus exclusively on Small/Mid-Market SaaS companies. Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work collaboratively alongside your fellow team members to support large enterprise customers.

Customer Success 10

Customer Success Payments Payment Services Payment Solutions 10

Chart Mogul

JANUARY 8, 2019

Guest blogger and ChartMogul friend, Kristen DeCosta from Churn Buster, discusses some of the lesser-known reasons companies lose customers and what to do about it. She is dedicated to educating companies and founders on the importance of customer retention and the dangers of ignoring churn of all types. . So what do you do?

Payment Solutions 68

Payment Solutions Payments SaaS Payments Payment Services 68

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Totango

MAY 19, 2020

You can help your customer extend their business dollar further by reducing renewal and contract fees or offering flexible payment terms. Your Customer Success team should be working with those in other areas of your company in order to effectively identify customer needs and the best solutions to those needs.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. Opt-out free trials require payment information upfront, which can be a turn-off for some customers.

Strategy 80

Strategy SaaS Payments Payment Solutions Payment Methods 80

Tom Tunguz

MARCH 29, 2015

When the company decided to focus on revenue retention, the sales team adopted a new sales model. Account executives were divided into quartiles by customer retention. 50% of the commission was paid in the first month, 25% in the sixth month, 25% in the twelfth month - provided of course, the customer was still subscribed.

Compensation 100

Compensation Scale Payments Sales 100

SmartKarrot

JANUARY 12, 2021

Role: Customer Success Director Location: Remote, Denver, CO, US Organization: Healthgrades As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Be a Customer Consultant.

Customer Success 10

Customer Success Scale Payment Services Payments 10

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map.

SaaS Payments 76

SaaS Payments Strategy Payment Solutions SaaS 76

ProfitWell

SEPTEMBER 25, 2019

Today, we revisit the ever-present power of customer success. The integrated solution will be available on the newest Arcserve Appliances in October 2019. Customer success = company success. Customer success is a hot button topic—and we're super guilty at indulging. Have an "at-risk" process.

Payment Solutions 60

Payment Solutions Payment Services SaaS Payments Payments 60

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. Built out a bunch of the orb across product, data, analytics to do much of the same work, to drive retention and monetization.

Payments 101

Payments Pricing Compensation SaaS Payments 101

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map.

SaaS Payments 63

SaaS Payments Strategy Payment Solutions SaaS 63