Totango

MAY 23, 2019

It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. Customer success upsells are critical to your own success. Let’s look at how you can generate customer success upsell opportunities and encourage continued expansion.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. The goal of customer success is to generate recurring revenue by creating customer lifetime value. The goal of customer success is to generate recurring revenue by creating customer lifetime value.

Customer Success 72

Customer Success Metrics Customer Lifetime Value Product ROI 72

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

Totango

JULY 16, 2019

Customer satisfaction is the responsibility of every member of an enterprise. By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized. In order to satisfy your customers, you first need to understand them. Outcome metrics that reflect product ROI.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

JULY 16, 2019

Customer satisfaction is the responsibility of every member of an enterprise. By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized. In order to satisfy your customers, you first need to understand them. Outcome metrics that reflect product ROI.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

APRIL 28, 2021

Creating the right culture within your enterprise is, therefore, a matter of giving employees the right customer success tools and establishing best practices for using them. This way, every customer interaction is informed by as much personal information as possible. Why a Customer-Centric Culture Matters.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71