Customer Lifetime Value Engagement Onboarding Sales Recruiting 
User Pilot
MAY 20, 2024
Retention makes businesses more profitable by reducing the CAC and making account expansion easier. Here are 20 strategies to improve customer retention: Share customer testimonials and well-known customers to provide social proof and build trust. Maintain constant communication and engagement with existing customers.
User Pilot
NOVEMBER 5, 2023
Overall, customer value management can make your product more competitive. Marketing teams that understand what customers value can target them more accurately with marketing campaigns that truly resonate. Sales reps can use the knowledge to shift sales negotiations from price to value.
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User Pilot
JULY 27, 2023
The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. In large companies, the CSM also oversees other customer success roles. They also manage finances and supervise one or more engineering teams.
User Pilot
APRIL 18, 2024
Looking for the best customer segmentation examples? They can help you understand how to target your marketing better to increase product engagement and usage. TL;DR Customer segmentation involves dividing your customers into different groups based on common characteristics, such as age, gender, industry, device type, and company size.
ChurnZero
JANUARY 25, 2024
How will customer success jobs, and the skills they require, evolve in 2024? As companies find more ways to support their customers and build recurring revenue, “traditional” CS skillsets are no longer enough. Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS.
User Pilot
JULY 22, 2023
In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work.
Totango
JULY 19, 2021
So, how can you create a customer success team that will give you the results you want? It may be wise to look for applicants coming from diverse backgrounds, such as those with customer relations, sales or other service-orientated backgrounds. Onboarding. Customer advocacy. Customer support.
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