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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

This is particularly relevant for sectors like FMCG, consumer apparel, and, most recently, consumer-facing software apps. Customers are your biggest advocates, and a happy customer will leave reviews, aid-in word-of-mouth marketing, and convert new prospects who on the fence. WHY do we buy? You gain from organic promotions.

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Strategic Finance in Today’s Market: A Tactical Guide to Building & Scaling Your Team with IVP

SaaStr

Instead, due to a decade-long exodus from Wall Street, the strategic CFO has burst onto the tech scene. I think what we’re seeing in all of our portfolio companies and tech at large is that finance is increasingly seen as strategic, and they now have a seat at the table when it comes to making major decisions at the company.”

Scale 175
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7 Ways to build Enterprise Readiness into your SaaS roadmap

CloudGeometry

Big enterprise customers have been buying software for a long time. Many started long before SaaS emerged as a smarter, better way to build, buy and sell software. That means they’ve got plenty of software they already depend on that needs to work with whatever your SaaS product can do for them. How do you respond?