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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

Customers are your biggest advocates, and a happy customer will leave reviews, aid-in word-of-mouth marketing, and convert new prospects who on the fence. Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? WHY do we buy? You gain from organic promotions.

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Strategic Finance in Today’s Market: A Tactical Guide to Building & Scaling Your Team with IVP

SaaStr

Instead, due to a decade-long exodus from Wall Street, the strategic CFO has burst onto the tech scene. I think what we’re seeing in all of our portfolio companies and tech at large is that finance is increasingly seen as strategic, and they now have a seat at the table when it comes to making major decisions at the company.”

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7 Ways to build Enterprise Readiness into your SaaS roadmap

CloudGeometry

Start assessing what you will need to do by reviewing the AWS Well-Architected Security Pillar design principles and Google’s DevOps tech: Shifting left on security. #2 6 Business Continuity and Disaster Recovery While technology options to avoid downtime continue to improve, downtime is still costly. How do you respond?