Valuize Consulting

OCTOBER 7, 2021

Customer Success Is A Growth Engine. You Just Need An Effective Customer Success Metric To Prove It. In contrast, newer functions like Customer Success don’t have a standard set of metrics that can be used to easily showcase the ROI. NDR Efficiency: The New Customer Success Economics.

Customer Success 52

Customer Success New CTO Scale Headcount 52

FastSpring

DECEMBER 11, 2020

You need something that makes you think about your digital business in a new way, renews your motivation, and helps you be more innovative. I don’t create companies for the sake of creating companies, but to get things done.” – Elon Musk, CEO & CTO of SpaceX, Investor in PayPal. Ecommerce Inspiration. I love this.

Payment Methods 148

Payment Methods Underperforming Technical Team New CTO Payment Services 148

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SmartKarrot

JANUARY 24, 2022

If you are a customer success leader with the ultimate objective of obtaining a C-level position, this blog is specifically written for you. . As a customer success leader, you have just reached one milestone in your career. Provide consultative assistance. What is C-Suite? Managing the risk factor like a pro.

Customer Success 10

Customer Success CTO Coach Leadership New CTO 10

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. What can they do to enforce a sense of urgency when signing new clients? How does Yousuf advise founders to think about customized procurement requests to fit certain buyers? Where do founders make mistakes in negotiation?

CTO Hire 134

CTO Hire compliance Scale Startup 134

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 230

Part-Time VPE Technical Cofounder CTO Hire New CTO 230

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. I’m sure many of you use New Relic. Jay Snyder: Yeah.

Payment Methods 207

Payment Methods Merchant Services Scale Payments 207