How to learn from churn – designing good user offboarding
Intercom, Inc.
MARCH 25, 2019
Of course, when you’re working in a startup or high-growth SaaS company, the focus is often on maximizing active users and increasing revenue. We hear about all the growth hacks to get new users into your product, and the latest patterns in user onboarding (we’ve even written a book on it ). Dealing with reality.
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