User Pilot

MAY 16, 2022

In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. Ready to transform new users into lifelong customers? Fourth, you can’t forget the rest of the customer journey! Then let’s get started!

Onboarding 95

Onboarding Customer Success Scale Strategy 95

User Pilot

MARCH 23, 2023

NPS surveys often get higher responses due to their simplicity and are helpful when making product development decisions and providing customer support. Product teams , growth marketers, and customer support teams use NPS surveys to collect quantitative and qualitative feedback on user sentiment.

Software Review 89

Software Review Benchmarks Branding Growth Marketing 89

SaaStr

MAY 21, 2019

Now, let’s imagine that this company, over the last few years, heavily invested in customer success and really drove up their net retention by 15 points and let’s say, they’re 125% net retention. Well, at today’s multiples, this would be a 2 billion dollar public company. And so why is this important?

Cloud 166

Cloud Scale Finance Retention 166

Incredo

NOVEMBER 1, 2019

The main difference between traditional software vendors and SaaS companies is that instead of just selling a tangible piece of software, SaaS companies provide services, assist their customers in implementation and usage of the product, etc. Pros: Thus, you motivate your employees retain your users and provide high-quality customer service.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SmartKarrot

SEPTEMBER 25, 2020

In fact, one of the most prominent uses of AI at Amazon caters to the understanding of customers and their expectations to deliver better services. While Shopify delivers a digital platform to be used by businesses, it relies on a SaaS model to construct this relationship with the customers.

AI 8

AI Artificial Intelligence SaaS Cybersecurity 8

SmartKarrot

SEPTEMBER 25, 2020

In fact, one of the most prominent uses of AI at Amazon caters to the understanding of customers and their expectations to deliver better services. While Shopify delivers a digital platform to be used by businesses, it relies on a SaaS model to construct this relationship with the customers.

AI 8

AI Artificial Intelligence SaaS Cybersecurity 8