Sales Hacker

MARCH 12, 2020

Like most things in life, hiring sales talent is a matter of timing. Especially since the best candidates with strong sales skills are usually snatched up within 10 days. That’s why it’s critical to overcome indecision and move quickly when recruiting sales talent. Is it unrealistic sales quotas?

Sales Hiring 76

Sales Hiring Sales Recruiting Compensation Underperforming Technical Team 76

ChurnZero

NOVEMBER 29, 2022

When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts. At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect. However, I found there were two flaws in our customer management process.

Customer Success 98

Customer Success Sales Recruiting Technical Review Compensation 98

ChurnZero

NOVEMBER 18, 2022

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. The Q&A portion of the webinar covered topics including how to overcome budget objections, promote CS wins across the organization, secure budget at the same rate as sales, and much more. Now we have a name for this.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Sales Hacker

MAY 26, 2021

There are many moving parts in a successful sales organization. If you know that you love strategizing to increase sales but don’t want to be an account executive, sales operations may be the right place for you. What is Sales Operations? Why do we need Sales Operations? Average sales cycle duration.

Scale 60

Scale Sales Hiring Sales Outsourced Development 60

Tom Tunguz

MAY 14, 2014

By dramatically increasing CLV, CS teams can actually generate as much more or more revenue than sales teams over the life of a customer. Customer success teams must justify the investment of building a CS team, often at the expense of headcount in another team. Part and parcel of the education process is justification.

Customer Success 100

Customer Success Startup Headcount Compensation 100

ChurnZero

DECEMBER 28, 2021

Talk with any Customer Success leader or hiring manager today, and they’ll tell you that the demand for experienced Customer Success professionals is off the charts. Because as we know, hiring the wrong candidate, particularly for customer-facing roles, can negatively affect your company’s customer relationships and renewal rates.

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

Tom Tunguz

DECEMBER 13, 2012

Pick a flavor: peer reviews, 360 degree evaluations or management reviews, annual reviews are essential to honest cultures in startups. Annual reviews are the best time to evaluate compensation, reward the top performers and begin to manage under-performers out of the organization. OKR setting.

Startup 100

Startup Sales Hiring Headcount Compensation 100